by
Kandampully, Jay.
Call Number
658.87
Publication Date
2011
Summary
This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector.
Format:
Electronic Resources
Relevance:
71877.8672
by
Gustafsson, Anders.
Call Number
658
Publication Date
2014
Summary
Leading, managing and organizing for service excellence is a never-ending quest by organizations seeking to achieve outstanding performance in their fields. Benchmarking one's own approaches against other organizations' best practices and gaining insights from their experiences are powerful means for enhancing results. Papers presented at QUIS13 gave a comprehensive overview of scholarly and managerial advances in service excellence and management with contributions from around the world. During the event, well-known scholars and business executives shared their views, research and experiences
Format:
Electronic Resources
Relevance:
54900.3516
View Other Search Results
by
Sparks, Beverley.
Call Number
647.940685 SER
Publication Date
2001
Format:
Books
Relevance:
49106.1367
by
Kandampully, Jay.
Call Number
XX(155928.1)
Publication Date
2010
Format:
Electronic Resources
Relevance:
1.3282
Limit Search Results
Narrowed by: