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Pursuing perfect service [electronic resource] : using a practical approach to lea[r]n Six Sigma to improve the customer experience and reduce costs in service industries / Rob Ptacek and Jaideep Motwani.
ISBN:
9781461904359
Title:
Pursuing perfect service [electronic resource] : using a practical approach to lea[r]n Six Sigma to improve the customer experience and reduce costs in service industries / Rob Ptacek and Jaideep Motwani.
Author:
Ptacek, Rob.
Personal Author:
Publication Information:
Chelsea, MI : MCS Media, ©2011.
Physical Description:
1 online resource (xxi, 520 pages) : illustrations (some color)
General Note:
Includes index.
Local Note:
eBooks on EBSCOhost
Added Author:
Format:
Electronic Resources
Electronic Access:
Click here to view
Publication Date:
2011
Publication Information:
Chelsea, MI : MCS Media, ©2011.