Strategic management in the hospitality industry / Michael D. Olsen, Eliza Ching-Yick Tse, Joseph J. West.

ISBN:

9780471292395

Title:

Author:

Olsen, Michael D.

Personal Author:

Olsen, Michael D.

Edition:

2nd ed.

Publication Information:

New York : J. Wiley, c1998.

Physical Description:

xii, 385 p. : ill. ; 25 cm.

Contents:

1. Strategic Management in the Hospitality Industry -- 2. Thinking Strategically: A Working Model -- 3. Environmental Assessment: Conceptual Tools -- 4. Environmental Scanning: Identifying Forces Driving Change -- 5. Choosing Competitive Methods: Portfolios of Products and Services -- 6. Core Competencies as Competitive Methods -- 7. Strategy Implementation: Realizing Intended Strategy -- 8. Integrating Strategic Change: Realizing Intended Strategy -- 9. Managing Service Quality -- 10. Globalization, Multinationals, and Corporate Strategies -- 11. Leadership and Strategy: Challenges for Tomorrow's Manager.

Subject Term:

Hospitality industry -- Management.

Strategic planning.

Added Author:

Tse, Eliza Ching-Yick.

West, Joseph J.

Format:

Books

Electronic Access:

Table of Contents http://www.loc.gov/catdir/toc/onix02/98022037.html
Publisher description http://www.loc.gov/catdir/description/wiley032/98022037.html
Contributor biographical information http://www.loc.gov/catdir/bios/wiley041/98022037.html

Publication Date:

1998

Publication Information:

New York : J. Wiley, c1998.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.940684 OLS	Book	1	Standard shelving location	Searching... Unknown

Bound With These Titles

On Order

Summary

This is the only strategic management book to focus specifically on the hospitality industry. Through critical analysis of quantitative data, this book clearly shows how to identify internal strengths and weaknesses in an organization. The authors examine the effects of structure, leadership, and culture on management decision-making.

Author Notes

MICHAEL OLSEN, PhD, is Professor in the Department of Hospitality and Tourism Management at Virginia Polytechnic Institute and State University in Blacksburg, Virginia. JOSEPH WEST, PhD, serves as Department Chairman of Hospitality Administration in the College of Business at The Florida State University and as Director of the Hospitality Education Program at the Department of Business and Professional Regulation of the State of Florida. ELIZA CHING-YICK TSE, PhD, is Associate Professor in the Department of Hospitality and Tourism Management at Virginia Polytechnic Institute and State University in Blacksburg, Virginia.

1 Leadership, Strategy and the Value Adding Manager

2 The Coalignment Model

3 General Concepts in Scanning

4 Identifying Forces Driving Change

5 Scanning the Remote Environment

6 Scanning the Task Environment

7 Investing in Competitive Methods

8 Competitive Methods and Industry Performance

9 Developing, Maintaining and Enhancing Core Competencies

10 Implementation and Execution of Strategy-Achieving and Managing Coalignment

Leadership: Behavioral Aspects of Strategy