by
Normann, Richard, 1943-
Call Number
658.4012 NOR
Publication Date
2000
Format:
Books
Table of Contents http://www.loc.gov/catdir/toc/onix06/2001268260.html
Publisher description http://www.loc.gov/catdir/description/wiley035/2001268260.html
Publisher description http://www.loc.gov/catdir/description/wiley035/2001268260.html
Relevance:
60137.3164
by
Yeoman, Ian.
Call Number
658.4012 YIE
Publication Date
2000
Format:
Books
Relevance:
54900.4531
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by
Johnston, Robert, 1953-
Call Number
658.812 JOH
Publication Date
2012
Format:
Books
Relevance:
54899.7500
by
Fitzsimmons, James A., author.
Call Number
658 FIT
Publication Date
2014
Summary
The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
Format:
Books
Relevance:
50827.7266
by
Bordoloi, Sanjeev, author.
Call Number
658.812 BOR
Publication Date
2019
Format:
Books
Relevance:
49103.9492
by
Lashley, Conrad.
Call Number
658.3 LAS
Publication Date
2001
Format:
Books
Publisher description http://www.loc.gov/catdir/description/els031/2002275103.html
Table of contents http://www.loc.gov/catdir/toc/els031/2002275103.html
Table of contents http://www.loc.gov/catdir/toc/els031/2002275103.html
Relevance:
2.0756
by
Heskett, James L.
Call Number
658 HES
Publication Date
1986
Format:
Books
Relevance:
1.3545
by
Irons, Ken.
Call Number
658.812 IRO
Publication Date
1997
Format:
Books
Relevance:
0.9857
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