by
Agutter, Claire.
Call Number
004.068 23
Publication Date
2013
Summary
This book doesn't just cover the information required to pass the foundation exam, but goes beyond this in providing practical guidance for when newly qualified practitioners enter the real-world. By addressing processes and concepts not covered in the syllabus, this book guides practitioners as they go beyond Foundation level. It features practical tips on using service management and, for each process, the author adds to the theory with lessons from her own real-world experience.
Format:
Electronic Resources
Relevance:
1.9658
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by
Agutter, Claire.
Call Number
004.068076 23
Publication Date
2012
Summary
ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding - just exactly what you need to understand the key points required for a successful exam. Aimed at self-study candidates, ITIL community training delegates, itSMF/BCS members and V2 Foundation Certificate holders, who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes.
Format:
Electronic Resources
Relevance:
1.3122
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