Human resources management for hospitality / Linda A. Jerris.

ISBN:

9780132091640

Title:

Author:

Jerris, Linda A.

Personal Author:

Jerris, Linda A.

Publication Information:

Upper Saddle River, NJ : Prentice Hall, c1999.

Physical Description:

xv, 576 p.

Subject Term:

Hospitality industry -- Personnel management.

Format:

Books

Publication Date:

1999

Publication Information:

Upper Saddle River, NJ : Prentice Hall, c1999.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.940683 JER	Book	1	Standard shelving location	Searching... Unknown
647.940683 JER	Week loan	2	Standard shelving location	Searching... Unknown
647.940683 JER	Not for loan	3	Standard shelving location	Searching... Unknown

Approaching Hospitality Human Resources Management from the perspective of the global economy, this book reaches beyond the individual hospitality manager's day-to-day operations to examine the hospitality industry in the context of increased competition. It considers both the "soft skills" involved in counseling and interpersonal relations, as well as the "hard skills" involved in the legislative and technical aspects of managing people.ÿ

1 The Human Resources Department

2 Human Resources Management Challenges

3 The Legislative Environment

4 Staffing and the Strategic Human Resources Plan

5 Recruitment

6 Selection

7 Wage and Salary

8 Benefits

9 Motivation

10 Coaching, Counseling, and Discipline

11 Labor Relations

12 Orientation

13 Training

14 Career Development

15 Performance Appraisal and Performance Management

16 Safety and Health

17 Human Resource Audits

18 The Human Resources Department's Contribution to Cost Control

19 Computers and the Human Resources Management Function

20 Human Resources Management in Transitional Situations

21 Human Resources Management in a Global Environment

Index

Available:*

Bound With These Titles

On Order

Summary

Summary

Table of Contents