by
O'Brien, Kerry.
Call Number
TR DVD 658.3145 TRU
Publication Date
1995 1994
Summary
Part 8 of a 13 part series that looks at management issues. Conflict in organisations can be positive or negative. Managers should aim to resolve conflict and develop effective negotiation skills. Shows how to deal with interpersonal conflict in the workplace.
Format:
Other
Relevance:
2.7259
by
Le Tet, Robert.
Call Number
TR DVD 647.950994 NO
Publication Date
1994
Summary
"'No Worries' is a video documentary about keeping the peace in licensed premises. The video features experienced licensees who have successfully 'turned around' very rough and difficult establishments. There is no script-the licensees talk naturally about how they handle difficult situations and how they keep their premises peaceful. Some typical problems, and the techniques that successful licensees use to resolve them, are illustrated in short dramatisations."
Format:
Other
Relevance:
2.0923
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Call Number
TR DVD 658.3145 MED
Publication Date
1992
Summary
A step-by-step method for resolving disputes, personality clashes and other conflicts.
Format:
Other
Relevance:
1.7231
by
Learning Seed Company.
Call Number
TR DVD 153.6 HAN
Publication Date
1993
Summary
Four ways of handling criticism are taught: sponging, prompt and paraphrase, instant replay, and the 5-part confront.
Format:
Other
Relevance:
1.6224
by
Video Education Australasia.
Call Number
TR DVD 647 MAN
Publication Date
2011
Summary
"Dissatisfied customers, miscommunication between staff, alcohol affected patrons, personality clashes: conflict is a daily part of working in hospitality. This is why it is so important that we all have finely tuned conflict management skills. This program will equip hospitality workers with the skills and knowledge they need to handle all forms of conflict with openness, honesty and empathy. We find out how to identify potential causes of conflict and act before the situation escalates. We also discover situational techniques to resolve conflict and learn the importance of follow-up such as incident reports and action plans"--Container.
Format:
Other
Publisher's web site http://www.VEA.com.au
Relevance:
1.5953
by
Video Education Australasia.
Call Number
TR DVD 658.3145 DEA
Publication Date
2004
Summary
Explains how to deal with difficult customers. Various role plays are included and interviews with professionals in the customer service industry.
Format:
Other
Relevance:
1.2357
Call Number
TR DVD 658.3145 CON
Publication Date
2002
Summary
Youth (and adults) face interpersonal conflicts on a regular basis; it's a part of our human existence. The resolution steps captured in this presentation are easy to apply to most school/work/ family situations.
Format:
Other
Relevance:
1.1535
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