Preface; Contents; Chapter 1 The Rise of Knowledge Management: In Pursuit of Excellence; 1.1 Introduction; 1.2 Drivers of KM; Knowledge Economy; Knowledge Organisation; Knowledge Work and Workers; 1.3 Outcomes of KM; Risk Minimisation; Efficiency and Effectiveness Improvement; Process and Product Innovation; 1.4 KM Frameworks; Partial KM Frameworks; Integrated KM Frameworks; 1.5 Conclusions; References; Chapter 2 Managing Knowledge with Technology: Mission Possible; 2.1 Introduction; 2.2 Technology and Integrated KM; 2.3 Categorisation of Technology Roles; Building Knowledge Repositories.

Facilitating Knowledge Search and DiscoveryPromoting Virtual Socialisation and Collaboration; Stimulating Creativity and Complex Problem Solving; 2.4 Issues and Challenges for Practice and Research; 2.5 Conclusions; References; Chapter 3 Web-based Knowledge Records: Empowering Societies; 3.1 Introduction; 3.2 The World Wide Web; 3.3 The Concept of Knowledge Record; 3.4 Case study: Exploring Australian Web Sites; Achieving a Fairer Society; Achieving a Wiser Society; 3.5 Issues and Challenges; 3.6 Australian Standard Guidelines; 3.7 Conclusions; References.

Chapter 4 Structured Knowledge Repositories: Building Corporate Memories4.1 Introduction; 4.2 Concept of Knowledge Repository; 4.3 Facilitating Knowledge Extraction from Repositories; Structuring Knowledge Content; Providing Guidance to Knowledge; 4.4 Empirical Study; Experimental Task; Experimental Design and Variables; Subjects and Procedure; Results; 4.5 Lessons Learned; Main Findings; Limitations and Implications; 4.6 Conclusions; References; Chapter 5 Knowledge Maps: Locating and Acquiring Expert Advice; 5.1 Introduction; 5.2 Understanding Knowledge Maps; Concept Based k-maps.

Competency Based k-mapsProcess Based k-maps; Research Objectives; 5.3 Competency Map Description; 5.4 Empirical Test; Experiment Description; Results; Effectiveness Impacts; Efficiency Impacts; Other Issues; 5.5 Conclusions; References; Chapter 6 Knowledge Discovery Tools: Application in Associations Analysis; 6.1 Introduction; 6.2 Knowledge Discovery from Data; Process; Approaches and Technologies; 6.3 Empirical Study; Research Objectives; Research Methodology; Experimental Design and Variables; Participants and Procedure; Results; 6.4 Lessons Learned; Main Findings; Other Issues.

6.5 ConclusionsReferences; Chapter 7 Interactive Idea Generator: Stimulating Creative Thinking; 7.1 Introduction; 7.2 Creativity in Decision-Making; Creative Processes and Techniques; Socio-Technological Influences; 7.3 Tool Description; 7.4 Tool Evaluation; Study Description; Results; Discussion; 7.5 Conclusions; References; Chapter 8 Electronic Mentor: Fostering Knowledge Development; 8.1 Introduction; 8.2 Learning from Feedback and Guidance; Research Questions; 8.3 Empirical Study; Experimental Task; Experimental Design and Variables; Time Series Generation; Subjects and Procedure; Results.