by
Purcell, John.
Call Number
664.907
Publication Date
2008
Summary
Do human resource management practices actually work? This significant new study uses a new theoretical model, based on empirical research, to examine the links between HR practices and organizational performance.
Format:
Electronic Resources
Relevance:
95077.7422
by
Aggarwal, D.K.
Call Number
XX(155976.1)
Publication Date
2008
Format:
Electronic Resources
Relevance:
95072.9375
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by
Singh, R.K.
Call Number
XX(155960.1)
Publication Date
2008
Format:
Electronic Resources
Relevance:
95072.7422
by
Buttle, Francis.
Call Number
658.812
Publication Date
2004
Summary
Customer Relationship Management: Concepts and Tools is a breakthrough book that makes transparent the complexities of customer relationship management. The book views customer relationship management as the core business strategy that integrates internal processes and functions, and external networks, to create and deliver value to targeted customers at a profit. Customer relationship management is grounded on high quality customer data and enabled by information technology. The book is a comprehensive and fully developed textbook on customer relationship management . Although, it shows the roles of customer data and information technology in enabling customer relationship management implementation, it does not accept that customer relationship management is just about IT. Rather it is about an IT- and data-enabled approach to customer acquisition, customer retention and customer development.Because customer relationship management is a core business strategy the book demonstrates how it has influence across the entire business, in areas such as strategic, marketing, operations, human resource, and IT management. Customer relationship management 's influence also extends beyond the company to touch on partner and supplier relationships. An Instructor's PowerPoint pack is available to lecturers who adopt the book. Accredited lecturers can download this by going to http://books.elsevier.com/manuals'isbn=075065502X to request access.
Format:
Electronic Resources
Relevance:
85044.2109
by
Perry, Lewis.
Call Number
XX(158123.1)
Publication Date
2008
Format:
Electronic Resources
Relevance:
85043.6094
by
Masterman, Guy.
Call Number
796.069
Publication Date
2007
Summary
The hosting of sports events, be they large international events or smaller niche interest events, has huge and long-lasting impacts on the local environment, economy and industry.Strategic Sports Event Management: An international approach provides students and event managers in the industry with an insight into the strategic management of sports events of all scales and nature. The framework offers a planning process that can be used to firstly understand the importance of a strategic approach, and secondly how to implement strategies that can achieve successful sports events over the short
Format:
Electronic Resources
Relevance:
77635.6406
by
Perry, Lewis.
Call Number
XX(155932.1)
Publication Date
2008
Format:
Electronic Resources
Relevance:
77635.3281
by
Huber, Margit.
Call Number
EBL1205251
Publication Date
2008
Summary
Stakeholder Management - today's buzzword - is difficult to translate into practice even for the experienced manager. Following 'How to achieve excellence in Stakeholder Management', which included case studies from reputable companies, the present volume goes beyond explaining theoretical constructs. Success stories from a wide range of sectors and regions are analyzed in depth in order to illustrate how Stakeholder Management can be tailored to each unique situation. The reader will get concrete answers and ideas about planning and implementing successful stakeholder management in the area o
Format:
Electronic Resources
Relevance:
71877.3828
by
Singh, Manpal.
Call Number
910.68
Publication Date
2008
Summary
Tourism is a flourishing sector nowadays. As the tourism industry has grown exponentially in the past few decades, its proper management and marketing assumed an important role. As for management, there are certain tasks, which have to be taken into account for a number of different reasons. Gathering, maintaining and compiling information about the tourists is of greatest important. Be it a domestic or international, inbound or out-bond tour, providing tourists` information, healthy interaction with them, chalking out plans to cut down expenses and providing the tourists with maximum facilit
Format:
Electronic Resources
Relevance:
67236.8047
by
Singh, Manpal.
Call Number
XX(158132.1)
Publication Date
2007
Format:
Electronic Resources
Relevance:
67235.4375
by
Woodside, A.
Call Number
338.4791
Publication Date
2007
Summary
Planning and implementing successful tourism programmes requires in depth predictions of tourist behaviour. This title provides coverage of sense making, planning, implementing, evaluating and administering tourism marketing and management programmes. It offers useful descriptions, tools, and examples of tourism management decision-making.
Format:
Electronic Resources
Relevance:
67235.4141
by
Ramos, Alejandro D.
Call Number
910.68
Publication Date
2008
Format:
Electronic Resources
Relevance:
67233.4609
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