The book addresses topics such as tourism education and its development in the latter part of the twentieth century, taking "tourism" to be a broader field than "hospitality.".

Farmers have always needed to go out and poison, trap and shoot foxes to keep their numbers down, but now Australian scientists have come up with a more effective and humane solution, by developing a contraceptive vaccine to control pest populations, including foxes, rabbits and mice. Zoologist Michael Archer says harvesting is the only way to ensure that kangaroos survive. It's important to put an economic value on kangaroos and not treat them as pests to be culled. In this way the populations are monitored and managed and protected from demise. Attempting to clone the Tasmanian Tiger, scientists are trying to use DNA from a preserved specimen to bring the thylocene back from extinction.

Almost all managers will face the issue of dealing with staff whose personal problems are affecting their work and they need the know-how and sensitivity to address such situations. This course introduces counselling techniques and active listening for managers. Chapter 1: Setting the Scene for Counselling. Includes setting the scene for counselling, setting up the meeting in advance, and how to provide a private, unhurried and confidential experience. Chapter 2: A Counselling Meeting. Learn how to encourage them to talk through their problems, the importance of not imposing solutions, and the need to set a review date. Chapter 3: Active Listening. The key elements covered include maintaining attention, the use of positive body language, how to use reflective listening techniques, and how to summarise.

Management styles are characteristic ways of making decisions and relating to subordinates. The predominant management styles are commonly defined as autocratic, persuasive, consultative, participative and laissez faire. While leaders often exhibit a preference for a particular style of management, it is argued the different styles of leadership should be employed dependent upon the culture of the business, the nature of the task, and the nature of the workforce. Effective management will ensure that the objectives of an organisation are met. This informative programme examines the five management styles, their characteristics, advantages and disadvantages and application to various management situations.