by
Cichy, Ronald F.
Call Number
647.95 CIC
Publication Date
1984
Format:
Books
Relevance:
67232.6797
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by
King, John H., 1937-
Call Number
647.940684 KIN
Publication Date
2006
Summary
"Managing for Quality in the Hospitality Industry uses a "live" case study to clearly demonstrate how to achieve the quality expectations of internal customers, external customers, and owners/investors. The authors utilize HDS Services, a $300 million managed services organization, and other real-world cases (including the Ritz-Carlton Hotel Company, RARE Hospitality International, Inc., the Detroit Athletic Club, and more) to make the concepts real."--BOOK JACKET.
Format:
Books
Table of contents http://www.loc.gov/catdir/toc/ecip0422/2004020562.html
Relevance:
2.1909
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