Summary

Growth in the services sector has far outpaced the knowledge available to global managers and government officials. Forced to constantly redefine their roles in the face of massive technological changes and a myriad of regional and worldwide trade agreements, these leaders require up-to-date research and analysis in order to make effective decisions and to remain competitive.

This book examines the globalization of the service industry and the radical alteration that this has caused to the role of government. It will be helpful to managers in service industries who wish to learn more about changes in the environment in which they operate, and it also is essential reading for government officials who deal with the services sector.

Written by some of the most knowledgeable experts in the field, the book surveys the structure and evolution of several industries and evaluates the different governmental roles that each has necessitated. Contributors include Jonathan Aronson, William Ascher, Jack Behrman, Peter Daniels, Karin Fladmoe-Lindquist, Shane Greenstein, Wolfram Gruhler, Helge Hveem, Frances Katrishen, Lilach Nachum, Aurelio Parisotto, Ravi Ramamurti, Nicos Scordis, Knud Erik Skouby, and Yair Aharoni.