Principles of hotel front office operations / Sue Baker, Pam Bradley & Jeremy Huyton

ISBN:

9781862504578

Title:

Author:

Baker, Sue, 1952-

Personal Author:

Baker, Sue, 1952-

Edition:

Australian ed. / adapted by Helen Baroch.

Publication Information:

Elsternwick, Vic. : Hospitality Press, 1996

Physical Description:

viii, 290 p. : ill.

Contents:

Organization of a hotel--Basic reservation activities--Check-in of new arrivals--Front office accounting--Credit control--Handling corporate and group sales--Dealing with guests' problems--The electronic front office--Glossary--Hospitality laws.

Subject Term:

Hotel front desk personnel.

Hotel management.

Hotel management -- Problems, exercises, etc.

Added Author:

Bradley, Pam, 1957-

Baroch, Helen, 1963-

Huyton, Jeremy, 1946-

Format:

Books

Publication Date:

1996

Publication Information:

Elsternwick, Vic. : Hospitality Press, 1996

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.94068 BAK	Book	2	Standard shelving location	Searching... Unknown

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Summary

Australian adaption of an English practical text for students new to the hotel industry undertaking courses based on the tourism training Australia/ACTRAC ('black book') front office/reception training modules BFO1, BFO2, BFO3, BFO6, BFO7, BFO8, BFO9 and BFO10. The activities provided cover the basic principles and concepts of front office operations. They follow a typical guest from check-in to check-out. Includes diagrams, tables, end of chapter summaries, review and discussion questions. There is also a glossary of terms and an index.