by
Cognizant Communication Corporation.
Call Number
PER 658.456 EVE
Publication Date
2024 2023 2022 2021 2020
Format:
Electronic Resources
Other
Relevance:
134437.3750
by
Institute for Career Research.
Call Number
005.8023 22
Publication Date
2005
Format:
Electronic Resources
Relevance:
109769.1953
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by
Leiper, Neil.
Call Number
338.4791 LEI
Publication Date
2004
Format:
Books
Relevance:
95079.2969
by
Lock, Dennis.
Call Number
658.404 LOC
Publication Date
2007
Summary
Dennis Lock's masterly exposition of the principles and practice of project management has been pre-eminent in its field for four decades. It was among the very few early books to treat project management holistically, rather than as a collection of separate techniques. It thus explains the entire project management process in great detail, demonstrating techniques ranging from the simplest of charts to sophisticated computer applications. Everything is reinforced throughout with case examples and diagrams.
Format:
Books
Table of contents only http://www.loc.gov/catdir/toc/ecip074/2006037661.html
Relevance:
95079.1797
by
Institute for Career Research.
Call Number
658.048023 22
Publication Date
2007
Format:
Electronic Resources
Relevance:
95068.8516
by
Institute for Career Research.
Call Number
658.404023 22
Publication Date
2005
Format:
Electronic Resources
Relevance:
95068.3984
by
Club Managers Association Australia.
Call Number
PER 647.94 CLU
Publication Date
2024 2023 2022 2021 2020
Format:
Other
Other
Relevance:
95068.3125
by
Club Managers Association of America.
Call Number
ELECTRONIC RESOURCE
Publication Date
2024 2023 2022 2021 2020
Format:
Electronic Resources
Full text available: 2001-10-01 - Available via InfoTrac to William Angliss of Institute of TAFE users only. Click here to access electronic journal.
Relevance:
95064.6641
Call Number
ELECTRONIC RESOURCE
Publication Date
2024 2023 2022 2021 2020
Format:
Electronic Resources
Full text available: 1999-02-01 - Available via InfoTrac to William Angliss of Institute of TAFE users only. Click here to access electronic journal.
Relevance:
95000.2344
by
Buttle, Francis.
Call Number
658.812
Publication Date
2004
Summary
Customer Relationship Management: Concepts and Tools is a breakthrough book that makes transparent the complexities of customer relationship management. The book views customer relationship management as the core business strategy that integrates internal processes and functions, and external networks, to create and deliver value to targeted customers at a profit. Customer relationship management is grounded on high quality customer data and enabled by information technology. The book is a comprehensive and fully developed textbook on customer relationship management . Although, it shows the roles of customer data and information technology in enabling customer relationship management implementation, it does not accept that customer relationship management is just about IT. Rather it is about an IT- and data-enabled approach to customer acquisition, customer retention and customer development.Because customer relationship management is a core business strategy the book demonstrates how it has influence across the entire business, in areas such as strategic, marketing, operations, human resource, and IT management. Customer relationship management 's influence also extends beyond the company to touch on partner and supplier relationships. An Instructor's PowerPoint pack is available to lecturers who adopt the book. Accredited lecturers can download this by going to http://books.elsevier.com/manuals'isbn=075065502X to request access.
Format:
Electronic Resources
Relevance:
85044.2109
by
Frost, Warwick.
Call Number
338.4791 FRO
Publication Date
2003
Summary
Travel and tour management in the real world, is an essential component of virtually all management positions in tourism. It is important that every tourism student has a reasonable knowledge of these sectors and how they interact with other segments.
Format:
Books
Relevance:
85043.7734
by
Dessler, Gary, 1942-
Call Number
658.3 HUM
Publication Date
2004
Format:
Books
Relevance:
85039.3750
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