Instant messaging rules : a business guide to managing policies, security, and legal issues for safe IM communication / Nancy Flynn.

ISBN:

9780814428030

Title:

Author:

Flynn, Nancy, 1956-

Personal Author:

Flynn, Nancy, 1956-

Publication Information:

Physical Description:

1 online resource (xii, 210 pages)

Contents:

The case for instant messaging management -- IM is used by someone in nearly every us company -- Uncovering unauthorized IM use in your office -- What's the best way to manage employees' IM use? -- Establishing an e-risk management and compliance team -- Instant messaging pros and cons -- Employers are responsible for employees' wrongs -- Compounds confidentiality concerns -- Protecting privacy in the IM world -- Use written rules and policies to enforce your strategic IM management plan -- What constitutes appropriate (and inappropriate) IM content? -- Retaining IM business records -- Saving everything can be a costly mistake -- Discovery: when IM is used as evidence-for or against you -- Beware the destruction of IM evidence -- Training is essential to IM policy compliance -- Employee compliance is key to IM policy success -- IM is big on Wall Street -- Regulated firms playing catch-up with e-mail retention -- Regulations extend to main street, too -- Instant messaging rules.

Local Note:

eBooks on EBSCOhost

Subject Term:

Instant messaging.

Electronic mail messages.

Business communication.

Format:

Electronic Resources

Electronic Access:

Click here to view

Publication Date:

2004

Publication Information:

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
651.8469 22	1:E-BOOK	1	1:ONLINE	Searching... Unknown

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Summary

As instant messaging (IM) quickly gains popularity, organizations need to address the potentially costly challenges it brings to the workplace. Instant Messaging Rules helps you maximize the business potential of IM technology, while establishing and enforcing essential rules and policies to protect your company. Because IM creates a written, legal record of what goes on in your organization-and its personal use can run the risk of negatively impacting office productivity- Instant Messaging Rules gives you sample policies and best practices for IM usage, covering essential areas like security, training, management, and legal issues. It is an essential, timely guide that will help you take control of this important, cutting-edge tool.

Author Notes

Nancy Flynn is founder and executive director of The ePolicy Institute

Part 1 What Every Employer Needs to Know About Workplace Instant Messaging	p. 1
Introduction: Why Instant Messaging Management?	p. 3
Chapter 1 Instant Messaging Is Used by Someone in Nearly Every U.S. Company	p. 8
Chapter 2 Uncovering Unauthorized Instant Messaging Use in Your Office	p. 19
Chapter 3 What's the Best Way to Manage Employees' Instant Messaging Use?	p. 28
Chapter 4 Establishing an E-Risk Management, Compliance, and Litigation Response Team	p. 37
Chapter 5 Instant Messaging Pros and Cons	p. 40
Part 2 Instant Messaging and the Law: Why Every Employer Must Establish Rules and Policies	p. 45
Chapter 6 Instant Messaging Creates Business Challenges and Legal Headaches	p. 47
Chapter 7 Instant Messaging Compounds Confidentiality Concerns	p. 55
Chapter 8 Protecting Privacy in the Instant Messaging World: Prying Eyes May Be Reading Over Your Electronic Shoulder	p. 63
Part 3 Establishing an Instant Messaging Policy	p. 67
Chapter 9 Use Written Rules and Policies to Enforce Your Strategic Instant Messaging Management Plan	p. 69
Part 4 Content Guidelines for Clean and Compliant Instant Messaging	p. 77
Chapter 10 What Constitutes Appropriate (and Inappropriate) Instant Messaging Content?	p. 79
Part 5 Establishing an Instant Messaging Retention and Deletion Strategy	p. 91
Chapter 11 Retaining Instant Messaging Business Records Is a Legal Necessity--and a Business Challenge	p. 93
Chapter 12 How to Manage Instant Messaging Business Record Retention	p. 98
Chapter 13 Instant Messaging Discovery: Locating Evidence--For or Against You	p. 105
Chapter 14 Beware the Destruction of Instant Messaging Evidence	p. 109
Part 6 Employee Education	p. 115
Chapter 15 Training Is Essential to Instant Messaging Policy Compliance	p. 117
Chapter 16 Employee Compliance Is Key to Successful Instant Messaging Policy	p. 124
Part 7 Regulatory Realities	p. 131
Chapter 17 Instant Messaging Is Big on Wall Street	p. 133
Chapter 18 Regulated Firms Playing Catch-Up with E-Mail Retention	p. 138
Chapter 19 Instant Messaging Regulations Extend to Main Street, Too	p. 141
Appendix A Thirty-Two Instant Messaging Rules	p. 145
Appendix B Instant Messaging and E-Mail Policy Dos and Don'ts	p. 155
Appendix C Instant Messaging and E-Mail Code of Conduct	p. 159
Appendix D Sample Instant Messaging and E-Mail Policies	p. 162
Appendix E Sample Computer Network, Instant Messaging, and E-Mail Policy	p. 171
Appendix F Sample Sexual Harassment and Discrimination Policy	p. 177
Appendix G Instant Messaging Vendors	p. 180
Appendix H Glossary of Instant Messaging, E-Mail, Legal, Regulatory, and Technical Terms	p. 182
Appendix I Recommended Reading	p. 185
Notes	p. 187
Index	p. 203
About the Author	p. 211

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Bound With These Titles

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Summary

Summary

Author Notes

Table of Contents