by
Ellis, Carol W., 1946 July 13-
Call Number
658 22
Publication Date
2005
Format:
Electronic Resources
Relevance:
67229.2656
by
Evenson, Renee.
Call Number
658.3 EVE
Publication Date
2011
Summary
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting ò Time management ò Team development ò Conflict resolution ò Providi
Format:
Electronic Resources
Relevance:
46127.2891
View Other Search Results
by
Sherwin, David, author.
Call Number
658.4022 23
Publication Date
2018
Summary
This book serves as a practical guide for project managers and individual contributors by providing dozens of practical rituals for finding a common purpose at the beginning of a project, getting unstuck when you hit bottlenecks or brick walls, and wrapping things up at the end and moving on to new teams.
Format:
Electronic Resources
Relevance:
2.1970
by
Barnett, Robert.
Call Number
658.3 22
Publication Date
2008
Summary
"Managing Business Forms," by Robert Barnett, is based on the author's experience in the business forms world for over 40 years. But it is also heavily influenced by the pioneering work of others in the field since the concept of forms management was introduced around the 1940's. We live in a technological world; a world that places a great emphasis on effective management; a world where communication is one of the most talked-about business subjects; a world where business would almost cease to exist if paper didn't exist. Yet we still haven't come to grips with the clerical worker's basic to.
Format:
Electronic Resources
Relevance:
1.9416
by
Svyantek, Daniel J., editor.
Call Number
658.4056 23ENG20211129
Publication Date
2022
Summary
"The COVID-19 pandemic provides an illustration of how chaotic change to large systems are caused by small, seemingly insignificant environmental events such as the initial case(s) of COVID-19 in China. From this small starting point for the pandemic, there have been (and continue to be) millions of lives lost and trillions of dollars spent trying to alleviate the effects of the COVID-19 pandemic. World government and corporate leaders are striving to deal with this pandemic, but uncertainty is felt across the globe. Unprecedented strategies (e.g., the United States government's multi-trillion-dollar stimulus package (s)) have been used to halt the spread of COVID-19. These small events cascade throughout larger and larger systems leading to unforeseeable consequences. Organizations must experiment and make decisions on how to react. Decisions must be made and implemented to see what the effects of these decisions are. The chapters in this volume provide important insights for all organizations during this time of crisis. The chapters express bottom-up and top-down approaches to a crisis-initiating environmental change by organizations. The chapters provide insight into the way organizations perceive the effect of COVID-19 as 1) a permanent or transitory change in the organization's environment; and 2) as a crisis or opportunity. Taken together, the chapters provide both scientists and practitioners with a starting point for understanding the impact of COVID-19 on organizational theory and on management practice for readers"--
Format:
Electronic Resources
Relevance:
1.8823
by
Adair, John Eric, 1934-
Call Number
658.45 22
Publication Date
2003
Format:
Electronic Resources
Relevance:
1.3367
7.
by
Walton, Mark S., 1950-
Call Number
658.45 22
Publication Date
2004
Format:
Electronic Resources
Relevance:
1.3134
by
Ford, Jeffrey (Jeffrey D.)
Call Number
658.45 22
Publication Date
2009
Summary
Annotation This book shows managers and employees how to use the right conversation at the right time, plan and start each conversation well, and finish each conversation effectively.
Format:
Electronic Resources
Relevance:
1.3095
by
Chambers, Harry (Harry E.)
Call Number
658.4 22
Publication Date
2004
Summary
Shows that micromanagement can be objectively identified and successfully resisted both by those who inflict it and by those who are its victims. This book describes five defining traits of micromanagers including: placing their own self interest above everything else; controlling and manipulating time; and requiring elaborate approval processes.
Format:
Electronic Resources
Relevance:
1.3090
by
Mai, Robert P.
Call Number
658.45 22
Publication Date
2003
Format:
Electronic Resources
Relevance:
1.3026
by
Czarniawska-Joerges, Barbara.
Call Number
302.35 21
Publication Date
2003
Summary
This book is a collection of texts that explore the analogy between organizing and narrating, between action and text. The raw material of everyday organizational life consists of disconnected fragments, physical and verbal actions that do not make sense when reported with simple chronology. Narrating is organizing this raw and fragmented material with the help of such devices as plot and characters. Simultaneously, organizing makes narration possible, because it orders people, things and events in time and place. The collection, written by organization researchers from many different countrie.
Format:
Electronic Resources
Relevance:
1.3004
by
Goodman, Michael B., 1949-
Call Number
658.45 23
Publication Date
2012
Summary
The communication professional in a Fortune 500, multi-national corporation today faces the challenges of a rapidly changing global economy, a revolution in communication channels fueled by the Internet, and a substantially transformed understanding of what a 21st century corporation stands for. This book investigates these forces and the specific communication challenges that they pose for the global corporation. Examining these forces and how they are interrelated should offer insights and strategies for students of the corporate communication discipline and business leaders to help them deploy effective communication as a strategic business asset in the contemporary global economy. This book focuses on the process of communication in a corporate context; and explores, analyzes, integrates, and applies the theory, practice, and functions of corporate communication. The combination of a theoretical framework for understanding how these forces influence corporate communication with practical guidelines for effective communication within this framework will also be of value to practitioners as well as students of the communication discipline.
Format:
Electronic Resources
Relevance:
1.2820
Limit Search Results
Narrowed by: