by
Ellis, Carol W., 1946 July 13-
Call Number
658 22
Publication Date
2005
Format:
Electronic Resources
Relevance:
67229.2656
by
Hargie, Owen.
Call Number
658.45 HAR
Publication Date
2004
Format:
Books
Relevance:
60385.2461
View Other Search Results
by
Evenson, Renee.
Call Number
658.3 EVE
Publication Date
2011
Summary
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting ò Time management ò Team development ò Conflict resolution ò Providi
Format:
Electronic Resources
Relevance:
46127.2891
by
Brown, John Seely.
Call Number
658.45 STO
Publication Date
2005
Summary
"Storytelling in Organizations lays out for the first time why narrative and storytelling should be part of the mainstream of organizational and management thinking. This case has not been made before. The personal and idiosyncratic tone of the book comes from a set of presentations made at a Smithsonian symposium on storytelling in April 2001. It combines the liveliness and freshness of spoken English with the legibility of a ready-friendly text. Interviews with all the authors done in 2004 add a new dimension to the material, allowing the authors to reflect on their ideas and clarify points or highlight ideas that may have changed or deepened over time."--BOOK JACKET.
Format:
Books
Table of contents http://www.loc.gov/catdir/toc/els051/2004051873.html
Publisher description http://www.loc.gov/catdir/description/els051/2004051873.html
Publisher description http://www.loc.gov/catdir/description/els051/2004051873.html
Relevance:
44826.1836
by
Newstrom, John W.
Call Number
658.40353 NEW
Publication Date
1996
Format:
Books
Table of contents http://www.loc.gov/catdir/toc/mh022/95044899.html
Publisher description http://www.loc.gov/catdir/description/mh022/95044899.html
Publisher description http://www.loc.gov/catdir/description/mh022/95044899.html
Relevance:
2.3141
by
Sherwin, David, author.
Call Number
658.4022 23
Publication Date
2018
Summary
This book serves as a practical guide for project managers and individual contributors by providing dozens of practical rituals for finding a common purpose at the beginning of a project, getting unstuck when you hit bottlenecks or brick walls, and wrapping things up at the end and moving on to new teams.
Format:
Electronic Resources
Relevance:
2.1970
by
Barnett, Robert.
Call Number
658.3 22
Publication Date
2008
Summary
"Managing Business Forms," by Robert Barnett, is based on the author's experience in the business forms world for over 40 years. But it is also heavily influenced by the pioneering work of others in the field since the concept of forms management was introduced around the 1940's. We live in a technological world; a world that places a great emphasis on effective management; a world where communication is one of the most talked-about business subjects; a world where business would almost cease to exist if paper didn't exist. Yet we still haven't come to grips with the clerical worker's basic to.
Format:
Electronic Resources
Relevance:
1.9416
by
Svyantek, Daniel J., editor.
Call Number
658.4056 23ENG20211129
Publication Date
2022
Summary
"The COVID-19 pandemic provides an illustration of how chaotic change to large systems are caused by small, seemingly insignificant environmental events such as the initial case(s) of COVID-19 in China. From this small starting point for the pandemic, there have been (and continue to be) millions of lives lost and trillions of dollars spent trying to alleviate the effects of the COVID-19 pandemic. World government and corporate leaders are striving to deal with this pandemic, but uncertainty is felt across the globe. Unprecedented strategies (e.g., the United States government's multi-trillion-dollar stimulus package (s)) have been used to halt the spread of COVID-19. These small events cascade throughout larger and larger systems leading to unforeseeable consequences. Organizations must experiment and make decisions on how to react. Decisions must be made and implemented to see what the effects of these decisions are. The chapters in this volume provide important insights for all organizations during this time of crisis. The chapters express bottom-up and top-down approaches to a crisis-initiating environmental change by organizations. The chapters provide insight into the way organizations perceive the effect of COVID-19 as 1) a permanent or transitory change in the organization's environment; and 2) as a crisis or opportunity. Taken together, the chapters provide both scientists and practitioners with a starting point for understanding the impact of COVID-19 on organizational theory and on management practice for readers"--
Format:
Electronic Resources
Relevance:
1.8823
by
Hackett, Donald W., 1945-
Call Number
658.3128 HAC
Publication Date
1993
Format:
Books
Relevance:
1.3812
by
Brown, Ralph, 1949-
Call Number
808.06665 BRO
Publication Date
2003
Format:
Books
Relevance:
1.3590
by
Adair, John Eric, 1934-
Call Number
658.45 22
Publication Date
2003
Format:
Electronic Resources
Relevance:
1.3367
12.
by
Walton, Mark S., 1950-
Call Number
658.45 22
Publication Date
2004
Format:
Electronic Resources
Relevance:
1.3134
Limit Search Results
Narrowed by: