by
Mai, Robert P.
Call Number
658.45 22
Publication Date
2003
Format:
Electronic Resources
Relevance:
1.3026
by
Deems, Richard S.
Call Number
658.4092 21
Publication Date
2003
Summary
Leading in Tough Times: Responsibility, Trust and Motivation is full of advice and tips for any manager, supervisor or team leader who must keep employees productive and engaged during difficult times. Whether it's a layoff, economic downturn, bankruptcy or other period of change, this book provides specific actions for leading in ways that show people you are really "there" with them. The authorsnationally recognized experts on the subjectfocus on three key areas: Leading with responsibility, keeping trust and providing motivation in the midst of change. Section one presents.
Format:
Electronic Resources
Relevance:
0.7950
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by
Clarke-Epstein, Chris.
Call Number
658.4092 21
Publication Date
2002
Summary
Annotation Great leaders have many talents, but one critical skill -- often unrecognized -- is the ability to ask and answer questions. This unique book offers 78 questions that leaders at all levels need to ask and answer both inside and outside the organization. Leaders who master this question-response technique will gain much useful information about what is really going on in their businesses, as well as the admiration of employees, customers, and others with whom they interact. The questions and answers cover a range of common and uncommon situations, including: the need to connect employees' efforts to company goals; layoffs, business downturns, and mergers; personal crises of employees; coaching and mentoring sessions; and customer retention. The book even includes advice on answering questions when the answer is "I don't know" or "I can't tell you." With worksheets in each chapter, it prepares leaders to ask important questions of: Customers ("Why do you do business with our competition?") -- Employees ("What's a recent management decision you didn't understand?") -- And even themselves ("What do I want to be remembered for?").
Format:
Electronic Resources
Relevance:
0.0309
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