Dealing with difficult situations : at work and at home / Roberta Cava.

ISBN:

9780732911621

Title:

Author:

Cava, Roberta.

Personal Author:

Cava, Roberta.

Publication Information:

Sydney : Pan Macmillan, 2003.

Physical Description:

xi, 300 p. ; 23 cm.

Subject Term:

Conflict management.

Format:

Books

Publication Date:

2003

Publication Information:

Sydney : Pan Macmillan, 2003.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
303.69 CAV	Book	1	Standard shelving location	Searching... Unknown

Self-help guide to overcoming difficult situations through positive actions. Provides detailed examples and practical techniques for communication with co-workers, bosses, subordinates, spouses, children and seniors. Encourages readers to take control when behaviour-related communication problems occur. Author owns a highly successful management consulting firm and conducts training and development seminars throughout Australia, Canada and the USA. Her other titles include the best-selling 'Dealing with Difficult People' and 'Escaping the Pink-Collar Grotto'.

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