Conflict management for libraries : strategies for a positive, productive workplace / Jack G. Montgomery and Eleanor I. Cook ; with contributions from Pat Wagner and Glenda Hubbard.

Cover image for Conflict management for libraries : strategies for a positive, productive workplace / Jack G. Montgomery and Eleanor I. Cook ; with contributions from Pat Wagner and Glenda Hubbard.

ISBN:

9780838998922

9780838998229

9780838908907

Title:

Conflict management for libraries : strategies for a positive, productive workplace / Jack G. Montgomery and Eleanor I. Cook ; with contributions from Pat Wagner and Glenda Hubbard.

Author:

Montgomery, Jack G.

Personal Author:

Montgomery, Jack G.

Publication Information:

Chicago : American Library Association, 2005.

Physical Description:

1 online resource (xii, 207 pages)

Contents:

When you go to work, you bring more than your lunch from home -- How to identify the actors in the play : all the world's a stage -- The role of unions -- The specter and reality of workplace violence -- The internal candidate -- But she's had such a hard life -- It is obvious we do not matter -- I don't have to listen to this! -- Love in the afternoon -- She's making me feel strange! -- Useless, totally useless! -- Let me do my job! -- What is taking those people so long? -- I've got a great idea for you! -- I'd really like to help Donnie -- This place is a zoo! -- The problem with Eddie -- Totally incompatible? -- Is it really all that important? -- Thou shalt not suffer -- It's happening again -- Developing emotional intelligence : a place to begin -- Planning for, not denial of workplace conflict -- Examining your organizational culture -- Leadership : so much more than management.

Local Note:

eBooks on EBSCOhost

Subject Term:

Library personnel management.

Conflict management.

Added Author:

Cook, Eleanor I.

Wagner, Patricia Jean.

Hubbard, Glenda T.

Format:

Electronic Resources

Electronic Access:

Click here to view

Publication Date:

2005

Publication Information:

Chicago : American Library Association, 2005.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
023.9 22	1:E-BOOK	1	1:ONLINE	Searching... Unknown

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Summary

They offer an array of tools to create a positive working environment, stay on track with achieving goals, and live the mission of the library. Helping to build a healthy working environment, they supply the necessary tips to help you:
- Understand the roots of conflict that typically arise every day in libraries
- Anticipate and prepare to manage problems when they appear
- Use appropriate strategies to work successfully with all parties
- Choose from a variety approaches to dissipate conflict

Reviews (1)

Library Journal Review

Even in the best of workplaces, conflict is inevitable. Though frequently addressed in the business world, conflict management appears only occasionally in the library press, making this book a welcome addition. Montgomery (collection services coordinator, Western Kentucky Univ.) and Cook (serials coordinator, Appalachian State Univ. Lib.) devote about half of their book to 17 case studies illustrating various types of workplace conflicts; the other half covers issues that can contribute to such conflict (e.g., personal baggage, unions, and violence) or ameliorate it (emotional intelligence, planning, organizational culture, leadership). Running the gamut from routine performance problems to illegal behavior, the case studies, composites of real incidents reported by survey respondents, are entertaining as well as informative. Each case study is followed by analyses from two consultants, plus recommendations from the authors. The consultants often seem to read more into a situation than the evidence warrants--not every instance of bad behavior requires an elaborate new training program or a referral to an employee assistance counselor. But these analyses encourage the reader to look at more than just the immediate crisis, address underlying issues, and thereby reduce future conflict. For graduate and professional collections.--Janet A. Crum, Oregon Health & Science Univ. Lib., Portland (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted. All rights reserved.