Conflict resolution : mediation tools for everyday worklife / Daniel Dana.

ISBN:

9780071364317

Title:

Author:

Dana, Daniel.

Personal Author:

Dana, Daniel.

Publication Information:

New York : McGraw-Hill, c2001.

Physical Description:

xii, 169 p. ; 29 cm.

Series:

Briefcase book

Series Title:

Briefcase book

General Note:

Includes index.

Subject Term:

Conflict management.

Mediation.

Interpersonal conflict.

Format:

Books

Electronic Access:

Table of contents http://www.loc.gov/catdir/toc/mh021/00065383.html
Publisher description http://www.loc.gov/catdir/description/mh021/00065383.html

Publication Date:

2001

Publication Information:

New York : McGraw-Hill, c2001.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
658.4053 DAN	Book	1	Standard shelving location	Searching... Unknown

Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.

Author Notes

Daniel Dana Ph.D. (Overland Park, KS), is the founder of Mediation Training Institute International and an invited lecturer at universities and institutions worldwide. He is the author of Managing Differences.

1 What's a Conflict?

2 So What if There's a Conflict?

3 How to Resolve Any Conflict

4 How to Resolve a Conflict Between Others

5 How to Resolve a Conflict Between Yourself and Another

6 How to Resolve Team Conflict

7 How to Mediate All the Time to Prevent Conflicts

8 Strategic Management of Organizational Conflict

Available:*

Bound With These Titles

On Order

Summary

Summary

Author Notes

Table of Contents