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Lessons Unlearned [electronic resource] : 25 Years in Customer Service
ISBN:
9780984213078
Title:
Lessons Unlearned [electronic resource] : 25 Years in Customer Service
Author:
Ragsdale, John.
Personal Author:
Publication Information:
Buckingham : Point B Inc., 2014.
Physical Description:
1 online resource (171 p.)
General Note:
Description based upon print version of record.
Contents:
""Cover""; ""Title""; ""Dedication""; ""Copyright""; ""Table of Contents""; ""Preface""; ""Introduction""; ""Section 1: The Practitioner Years""; ""Chapter 1: Stewardship""; ""Chapter 2: Metrics""; ""Chapter 3: Managing and Motivating Support Employees ""; ""Section 2: The Vendor Years""; ""Chapter 4: Knowledge Management""; ""Chapter 5: Selecting Technology""; ""Chapter 6: Implementing Technology""; ""Section 3: The Analyst Years""; ""Chapter 7: Working with Industry Analysts""; ""Chapter 8: Advice to Start-Ups""; ""Chapter 9: Future of Customer Service: Impact of Video""; ""Epilogue""
""Endnotes""""Index""
Format:
Electronic Resources
Electronic Access:
Click here to view book
Publication Date:
2014
Publication Information:
Buckingham : Point B Inc., 2014.