by
Okumus, Fevzi.
Call Number
338.4791
Publication Date
2015
Summary
This ebook investigates the following: trends in hospitality management research; customer loyalty in the hospitality industry; transitioning loyalty programmes; talent management and work-life balance: serive quality in China's hospitality and tourism industry; and sustainability issues and hospitality and tourism firms' strategies.
Format:
Electronic Resources
Relevance:
0.0707
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by
Lashley, Conrad.
Call Number
642.5
Publication Date
2007
Summary
An emerging hospitality studies focus among academics prioritizes the study of host and guest transactions as a key feature of hospitality research and publications. The papers in this e-book, guest edited by a leading researcher in the field, provide a flavor of some of the research themes that social science perspectives suggest. The study of host and guest transactions extends beyond commercial hospitality management activities; a large number of human interactions can be better understood through host and guest transactions. Commercial hospitality management through service quality managem
Format:
Electronic Resources
Relevance:
0.0680
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