Developing the team -- The manager as coach -- The manager as leader -- The manager as counselor -- Motivating your players -- Developing teamwork -- Identifying and removing barriers to performance -- Defining the performance gap -- Identifying the causes of performance problems -- A performance-assessment case study -- Selecting the best solutions -- Managing change -- Evaluating the results of performance-improvement initiatives -- The manager as change agent : a case study -- Synergy -- Using all the tools.