by
Evenson, Renee.
Call Number
658.3 EVE
Publication Date
2011
Summary
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting ò Time management ò Team development ò Conflict resolution ò Providi
Format:
Electronic Resources
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46127.2891
by
Godfrey, Paul C.
Call Number
658.407124 22
Publication Date
2009 2000
Format:
Electronic Resources
Relevance:
40547.2578
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by
Barner, Robert (Robert W.)
Call Number
658.4092 22
Publication Date
2006
Format:
Electronic Resources
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877.7319
by
Garratt, Bob.
Call Number
658.4 GAR
Publication Date
2003
Format:
Books
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2.2137
by
Honey, Peter.
Call Number
658.4007 HON
Publication Date
1999
Format:
Books
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1.4075
by
Newton, John, 1951-
Call Number
658.312404 22
Publication Date
2006
Format:
Electronic Resources
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1.0503
by
Davies, Eddie.
Call Number
658.404 22
Publication Date
2009
Summary
A rich collaboration of charts, diagrams, definitions, professional examples, workplace scenarios and specifically designed exercises to complete throughout, this book offers a clear and informative yet hands-on approach to understanding the fundamentals of Project Management.
Format:
Electronic Resources
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1.0485
by
MacLennan, Nigel, 1961-
Call Number
658.385 MAC
Publication Date
1996
Format:
Books
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1.0230
by
Field, Laurie
Call Number
658.400994 FIE
Publication Date
1995
Format:
Books
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0.8803
by
McIntosh, Perry.
Call Number
658.407124 22
Publication Date
2011
Summary
The role of the new manager demands a new mindset, new activities, and new relationships with people throughout the organization. Becoming a Manager guides the first-time manager through these and other challenges. Part One, Making the Transition, explores how to make the critical shift from individual contributor to manager; what it takes to build a successful partnership with your boss; and the key elements of managing time, which is every manager's scarcest commodity. Part Two, Developing Your Management Skills, examines how to use influence and persuasion to manage without formal authority.
Format:
Electronic Resources
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0.8688
by
Fulmer, Robert M.
Call Number
658.4092 22
Publication Date
2008
Summary
"The Leadership Advantage provides an in-depth, behind-the-scenes analysis of leadership development strategies, practices, and measures at Caterpillar, Cisco Systems, PepsiCo, PricewaterhouseCoopers, and Washington Group International." "Packed with illuminating case studies and eye-opening best practices, this book will help your organization achieve exceptional results using the single most powerful tool at your disposal: developing your high-potential people into tomorrow's leaders."--Jacket.
Format:
Electronic Resources
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0.0635
by
Topchik, Gary S.
Call Number
658.4022 22
Publication Date
2007
Summary
"Designed for immediate use by both you and your team members, the book covers team-building essentials, including decision making, goals and standards, honest communication, clear roles and responsibilities, and celebrating success. In addition, management expert Gary S. Topchik offers helpful activities and assessments and explains the five essential qualities of a high-performing team, providing you with indispensable, down-to-earth advice."--Jacket.
Format:
Electronic Resources
Relevance:
0.0598
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