Machine generated contents note: ch. 1 The Supervisor as Manager -- The Supervisor's Role -- Obligations and Responsibilities of a Supervisor/Executive Chef -- Functions of Management -- Theories of People Management -- Managerial Skills -- Tips for New Supervisors -- ch. 2 The Supervisor as Leader -- Characteristics of Leaders -- The Nature and Foundations of Leadership -- Choosing a Leadership Style -- Developing Your Own Style -- Ethics -- The Supervisor as Mentor -- ch. 3 Planning, Organizing, and Goal Setting -- The Nature of Planning -- Types of Plans and Planning -- Planning for Change -- Planning Your Own Time -- Organizing for Success -- ch. 4 Communicating Effectively -- The Importance of Good Communication -- Why Communication Is So Important -- Obstacles to Good Communication -- Listening -- Directing People at Work -- Business Writing -- Meetings -- ch. 5 Equal Opportunity Laws and Diversity -- Equal Opportunity in the Workplace --

Contents note continued: Equal Employment Opportunity Laws -- EEO Laws and the Hiring Process -- Equal Opportunity in the Workplace: What Leaders Need to Know -- Diversity -- Why Does Cultural Diversity Matter? -- How to Increase Personal Awareness -- How to Recognize and Practice Cross-Cultural Interaction -- Leading Cultural Diversity in the Workplace -- Establishing a Diversity and Inclusion Program -- Managing Diversity Issues Positively -- ch. 6 Recruitment, Selection, and Orientation -- The Labor Market -- Determining Labor Needs -- Recruiting -- Selecting the Right Person -- Negligent Hiring -- Orientation -- ch. 7 Performance Effectiveness -- Performance Improvement -- Performance Standards -- What a Good Performance Standard System Can Do -- Setting Up a Performance Standard System -- Implementing a Performance Standard System -- Essentials of Performance Evaluation -- Making the Evaluation -- The Appraisal Interview -- Follow-Up --

Contents note continued: Legal Aspects of Performance Evaluation -- ch. 8 Motivation -- Employee Expectations and Needs -- Motivation -- Theories of Motivation -- Applying Theory to Reality: Limiting Factors -- Building a Positive Work Climate -- Focus: The Individual -- Motivational Methods -- Focus: The Job---Providing an Attractive Job Environment -- Focus: The Leader -- ch. 9 Supervising Teams, Team Building, and Coaching -- What Is a Team? -- Working Together -- Building Teams -- Installing Total Quality Management -- Empowering Employees -- Overcoming Team Challenges -- Coaching -- ch. 10 Employee Training and Development -- Importance of Training -- Who Will Do the Training? -- How Employees Learn Best -- Developing a Job-Training Program -- Retraining -- Overcoming Obstacles to Learning -- Turnover and Retention -- ch. 11 Conflict Management, Resolution, and Prevention -- What Is Conflict? -- Conflict Management -- Conflict Resolution -- Workplace Violence --

Contents note continued: Conflict Prevention -- ch. 12 Discipline -- Essentials of Discipline -- Approaches to Discipline -- Administering Discipline -- Termination -- Employee Assistance Programs -- Employee Safety -- Harassment -- The Supervisor's Key Role -- ch. 13 Decision Making and Control -- Decision Making -- How to Make Good Decisions -- Problem Solving -- Building Decision-Making Skills -- Controlling -- ch. 14 Delegating -- What Delegation Means -- Essentials of Delegation -- Benefits of Delegation -- Why People Resist Delegation -- Why Some Employees Won't Accept Responsibility -- How to Delegate Successfully.