Hospitality management : a human resources approach / Laurie J. Mullins

ISBN:

9780273605027

Title:

Author:

Mullins, Laurie J.

Personal Author:

Mullins, Laurie J.

Edition:

2nd ed.

Publication Information:

London : Pitman, 1995.

Physical Description:

xxii, 425 p.

Subject Term:

Hospitality industry -- Personnel management.

Hotels -- Personnel management.

Format:

Books

Publication Date:

1995

Publication Information:

London : Pitman, 1995.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.94068 MUL	Week loan	2	Standard shelving location	Searching... Unknown
647.94068 MUL	Not for loan	4	Standard shelving location	Searching... Unknown
647.94068 MUL	Book	5	Standard shelving location	Searching... Unknown

This text provides a detailed study of ways in which performance can be improved in the hospitality industry through the effective management of human resources. It recognizes the diverse nature of the hospitality industry but makes particular reference to the hotel sector. Review, discussion questions, real-life case studies and examples are provided.

1 The nature of the hospitality industry

2 Working with people

3 Organisational design and structure

4 The nature of managerial work

5 The manager-subordinate relationship

6 The personnel function

7 The execution of work

8 Motivating the workforce

9 Group behaviour and performance

10 Managerial leadership

11 Communication in organisations(by Tom McEwan)

12 Improving organisational performance. Assignment analysis sheets

Index

Available:*

Bound With These Titles

On Order

Summary

Summary

Table of Contents