by
Huyton, Jeremy, 1946-
Call Number
647.94 HUY
Publication Date
2001
Format:
Books
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57338.8984
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by
William Angliss Institute of TAFE.
Call Number
DVD 647.940068 FRO
Publication Date
2005
Summary
This program covers topics such as taking and maintaining reservations, guaranteed and non-guaranteed reservations, changing and cancelling reservations, product knowledge, selling and up-selling, potential reservations problems, handling complaints and more.
Format:
Other
Relevance:
1.6205
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