Hotel and motel management and operations / William S. Gray, Salvatore C. Liguori.

ISBN:

9780130957955

Title:

Author:

Gray, William S., 1936-

Personal Author:

Gray, William S., 1936-

Edition:

3rd ed.

Publication Information:

Englewood Cliffs, N.J. : Prentice Hall, c1994.

Physical Description:

xiv, 346 p. : ill.

General Note:

Includes index.

Subject Term:

Hotel management.

Motel management.

Health resorts -- Management.

Casinos -- Management.

Added Author:

Liguori, Salvatore C., 1909-

Format:

Books

Publication Date:

1994

Publication Information:

Englewood Cliffs, N.J. : Prentice Hall, c1994.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.94068 GRA	Book	1	Standard shelving location	Searching... Unknown

Suitable for the first course in hotel operations and management, this book provides information on various facets and departments of the hotel. It discusses operation of a property management system, and provides sample reports for students. It also looks at the operation of restaurant point of sales system, with related sample reports included.

I Hotel and Motel Development

1 The History of the Hospitality Industry

2 Types of Hotels

3 Corporate Structures and Concepts of Operation

4 Feasibility Determination

II Hotel Management

5 Hotel Structure and Staff

6 Staffing a Hotel: The Personnel Department

7 Reservations: Systems and Operations

8 Sales and Public Relations

III Hotel Operation

9 The Front Office

10 Food and Beverage Preparation and Service

11 The Telephone Department

12 Engineering

13 Housekeeping

14 Other Departments and Sources of Income

15 Insurance

IV Hotel Accounting and Controls

16 The Uniform System of Accounts

17 The Organization of Accounting

18 Income Control

19 Food and Beverage Cost Control

20 Payroll

21 Accounts Payable

22 Credit

23 Financial Statement: Structure and Analysis

24 Franchising

25 Casinos

26 Health Spas

27 Trends in the Industry

Index

Available:*

Bound With These Titles

On Order

Summary

Summary

Table of Contents