Check-in check-out : managing hotel operations.

ISBN:

9781292021102

Title:

Author:

Vallen, Gary K., author.

Personal Author:

Vallen, Gary K., author.

Edition:

Ninth edition / Gary K. Vallen, Jerome J. Vallen.

Physical Description:

436 pages : illustrations (black and white, and colour) ; 28 cm.

Series:

Pearson custom library

General Note:

Previous edition: 2009.

Includes index.

Contents:

1. The Traditional Hotel Industry -- 2. The Modern Hotel Industry -- 3. The Structures of the Hotel Industry -- 4. Forecasting Availability and Overbooking -- 5. Global Reservations Technologies -- 6. Individual Reservations and Group Reservations -- 7. Managing Guest Services -- 8. Arrival, Registration, Assignment and Rooming -- 9. The Role of the Room Rate -- 10. Billing the Guest Folio -- 11. Cash or Credit: The City Ledger -- 12. The Night Audit -- 13. Hotel Technology.

Subject Term:

Hotel management.

Added Author:

Vallen, Jerome J.

Format:

Books

Publication Date:

2014

Publication Information:

Harlow, Essex

Pearson,

[2014]

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.94068 VAL	1:HD	1	Standard shelving location	Searching... Unknown
647.94068 VAL	Book	2	Standard shelving location	Searching... Unknown
647.94068 VAL	Book	3	Standard shelving location	Searching... Unknown

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Summary

Now in its Ninth Edition, Check-in Check-Out remains the leading guide to managing profitable hotel operations. Extensively revised to reflect the industry's rapid change, it presents rich detail about best practices and future directions, while offering the widest coverage of any book in the field. Students gain an intuitive understanding based on the flow of the guest's experience: through reservation, arrival, registration, service purchasing, departure, billing, and recordkeeping. The entire rooms division is covered thoroughly, and linked to other hospitality functions, related industries, and the broader economy. Extensive new coverage includes: increased internationalization; green operations; new financing sources; boutique and urban collections; new reservations strategies; and much more. This edition has been streamlined to help students learn more in less time, and contains 150+ exhibits to promote visual learning.