Business processes--more important than ever -- A brief history--how the enterprise came to be process oriented -- Business processes--what are they, anyway? -- The approach in a nutshell -- Discover business processes -- Establish process scope and contexts -- Conduct initial as-is process assessment -- Process workflow models: the essentials -- Process workflow models--managing progressive detail -- Process workflow models--the finer points -- Develop as-is process workflow model -- Conduct final as-is process -- Determine to-be process characteristics and workflow -- Business-oriented data modeling -- Requirements modeling with use cases and services.