ITIL Lifecycle Essentials [electronic resource] : Your Essential Guide for the ITIL Foundation Exam and Beyond.

ISBN:

9781849284189

Title:

Author:

Agutter, Claire.

Personal Author:

Agutter, Claire.

Publication Information:

Ely : IT Governance Publishing, 2013.

Physical Description:

1 online resource (375 pages)

Contents:

Introducing service management -- Key concepts and roles -- The service lifecycle -- Service strategy -- Service design -- Service transition -- Service operation -- Continual service improvement -- Service management automation -- Service management training and qualifications -- Multiple choice exam strategies -- Further reading/resources.

Local Note:

eBooks on EBSCOhost

Title Subject:

IT infrastructure library.

IT infrastructure library. (OCoLC)fst01402241

Subject Term:

Information technology -- Management.

Support services (Management)

Computer technical support.

Format:

Electronic Resources

Electronic Access:

Click here to view

Publication Date:

2013

Publication Information:

Ely : IT Governance Publishing, 2013.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
004.068 23	1:E-BOOK	1	1:ONLINE	Searching... Unknown

Bound With These Titles

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Summary

ITIL Lifecycle Essentials covers all of the vital material required for the entry-level ITIL Foundation Certificate, which gives candidates a comprehensive overview of the key elements, concepts and terminology used in the ITIL service lifecycle.

Author Notes

Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech.

A long time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL® v3 and ITIL® 4, with her ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide rating 4.6 on Amazon.

To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter .