Architecture and patterns for IT service management, resource planning, and governance : making shoes for the cobbler's children / Charles T. Betz.

Cover image for Architecture and patterns for IT service management, resource planning, and governance : making shoes for the cobbler's children / Charles T. Betz.

ISBN:

9780123705938

9780080488349

9781281050601

Title:

Architecture and patterns for IT service management, resource planning, and governance : making shoes for the cobbler's children / Charles T. Betz.

Author:

Betz, Charles T.

Personal Author:

Betz, Charles T.

Publication Information:

Physical Description:

1 online resource (xxix, 417 pages) : illustrations

Contents:

Part I: The IT Value Chain -- Chapter 1: Introduction: Shoes for the Cobblers Child -- Chapter 2: The IT Value Chain: a process foundation -- Part II: Supporting the IT value chain -- Chapter 3: A supporting data architecture -- Chapter 4: A supporting systems architecture -- Chapter 5: Patterns for IT Enablement -- Part III: Conclusion -- Chapter 6: Epilog -- Appendix A: Architecture methodology used in this book -- Appendix B: Some thoughts on the professionalization of enterprise IT -- Appendix C: IT Professional Organizations.

Local Note:

eBooks on EBSCOhost

Subject Term:

Information technology.

Information technology -- Management.

Computer network architectures.

Format:

Electronic Resources

Electronic Access:

Click here to view

Publication Date:

2007

Publication Information:

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Summary

Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children provides an independent examination of developments in Enterprise Resource Planning for Information.

Major companies, research firms, and vendors are offering Enterprise Resource Planning for Information Technology, which they label as ERP for IT, IT Resource Planning and related terms.

This book presents on-the-ground coverage of enabling IT governance in architectural detail, which can be used to define a strategy for immediate execution. It fills the gap between high-level guidance on IT governance and detailed discussions about specific vendor technologies. It provides a unique value chain approach to integrating the COBIT, ITIL, and CMM frameworks into a coherent, unified whole. It presents a field-tested, detailed conceptual information model with definitions and usage scenarios, mapped to both process and system architectures.

This book is recommended for practitioners and managers engaged in IT support in large companies, particularly those who are information architects, enterprise architects, senior software engineers, program/project managers, and IT managers/directors.

Author Notes

Charles Betz is the Research Director for IT Portfolio Management for Enterprise Management Associates, with extensive practitioner experience as an enterprise architect for large scale IT operations in retail and financial services.

Table of Figures	p. x
Table of Tables	p. xiv
Foreword	p. xv
Boxes and Lines	p. xviii
Preface	p. xix
Acknowledgments	p. xxvii
Part I The IT Value Chain	p. 1
1 Introduction: Shoes for the Cobbler's Child	p. 3
1.1 The Achievements of IT	p. 3
1.2 The Problems	p. 4
1.3 The Proposed Solutions	p. 11
1.4 The Business Case	p. 30
1.5 Making It Real	p. 31
1.6 Chapter Conclusion	p. 32
1.7 Further Reading	p. 32
2 The IT Value Chain: A Process Foundation	p. 35
2.1 Frameworks, Frameworks Everywhere	p. 36
2.2 A Value Chain Framework	p. 42
2.3 Primary IT Activities	p. 51
2.4 Supporting IT Activities	p. 71
2.5 Relationship between Primary and Supporting Processes	p. 92
2.6 Major Framework Issues	p. 93
2.7 The Functional Viewpoints	p. 98
2.8 Nonfunctional Requirements	p. 100
2.9 Process Maturity	p. 105
2.10 The Business Case	p. 105
2.11 Making It Real	p. 106
2.12 Chapter Conclusion	p. 106
2.13 Further Reading	p. 107
Part II Supporting the IT Value Chain	p. 109
3 A Supporting Data Architecture	p. 115
3.1 Metrics: Gateway from Process to Data	p. 115
3.2 A Conceptual Data Model	p. 119
3.3 IT Process Entities	p. 124
3.4 The Configuration Item and Its Subtypes	p. 144
3.5 Process and Workflow: A Data Perspective	p. 199
3.6 General IT Data Architecture Issues	p. 204
3.7 The Business Case	p. 222
3.8 Making It Real	p. 223
3.9 Chapter Conclusion	p. 224
3.10 Further Reading	p. 224
4 A Supporting Systems Architecture	p. 227
4.1 Systems and Families	p. 232
4.2 Cohesion and Coupling	p. 235
4.3 Systems for Planning and Controlling	p. 236
4.4 Systems for Solutions Delivery	p. 252
4.5 Cross-Boundary Build-Run Systems	p. 261
4.6 Systems for Service Support	p. 270
4.7 Information-Centric Systems	p. 279
4.8 General Issues	p. 295
4.9 The Ideal Architecture	p. 298
4.10 The Business Case	p. 301
4.11 Making It Real	p. 302
4.12 Chapter Conclusion	p. 303
4.13 Further Reading	p. 304
5 Patterns for IT Enablement	p. 307
5.1 Why Apply Patterns?	p. 307
5.2 Core Value Chain Patterns	p. 309
5.3 Configuration Management Patterns	p. 320
5.4 Supporting IT Process Patterns	p. 343
5.5 Chapter Conclusion	p. 363
5.6 Further Reading	p. 364
Part III Conclusion	p. 365
6 Epilogue	p. 367
6.1 Human Constraints of IT Enablement	p. 368
6.2 The Next-Generation IT: MDA, SOA, BPM, Portals, and Utility Computing	p. 369
6.3 In Closing	p. 371
Appendix A Architecture Methodology Used in This Book	p. 373
Appendix B Some Thoughts on the Professionalization of Enterprise IT	p. 378
Appendix C IT Professional Organizations	p. 381
Endnotes	p. 383
References	p. 397
Index	p. 407
About the Author	p. 417

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Summary

Summary

Author Notes

Table of Contents