Cross-cultural communication / edited by John Mattock.

ISBN:

9780749439224

Title:

Author:

Mattock, John.

Edition:

Rev. 2nd ed.

Publication Information:

London : Kogan Page Limited, 2003.

Physical Description:

176 p. : ill. ; 23 cm.

General Note:

Previously published as: International management. London : Kogan Page Ltd., 1999.

Contents:

1. Culture -- 2. Company -- 3. Character -- 4. Tactics -- 5. Timing -- 6. Talk -- 7. A glossary of Offshore English -- 8. Final quiz.

Subject Term:

Business communication -- Cross-cultural studies.

Intercultural communication.

International business enterprises -- Management -- Social aspects.

Added Author:

Mattock, John.

Added Uniform Title:

International management.

Format:

Books

Publication Date:

2003

Publication Information:

London : Kogan Page Limited, 2003.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
658.18 CRO	Book	1	Standard shelving location	Searching... Unknown

Cross-cultural communication is no longer something confined to a few specialists in large companies; it is a reality for hundreds and thousands of people from large and small companies.

Running overseas subsidiaries at a distance is a demanding task. Negotiating cross-border deals is a personal challenge of the highest order. Working in multi-cultural teams on short-term projects calls for great sensitivity. Cross-cultural Communication invites you to assess your own attitudes and performance as a business partner and as a communicator in the international arena.

This book is packed with examples, opinions and case studies from businesspeople around the world, including in-depth focus on: national cultures; company cultures; personality types; tactics and negotiation skills; timing and communications.

Author Notes

This multi-author book, edited by John Mattock, draws on viewpoints from a variety of authors who have experienced the joys, trials and tribulations of working far from home in very different cultures. These authors will challenge your assumptions and offer practical advise in how to get it right when working outside the culture you are familiar with.

Excerpts

Acknowledgements Introduction CHAPTER 1: Culture How to unlock your own knowledge of your partner's culture, and apply it as you prepare to do business. CHAPTER 2: Company How to interpret your partner's company style and attitudes, and adjust your expectations to fit. CHAPTER 3: Character How to look more deeply into your partner's motivations and aspirations, and lay your plans accordingly. CHAPTER 4: Tactics How to shape your style of negotiation to suit local conditions, while meeting your objectives. CHAPTER 5: Timing How to establish the right rhythms in the business relationship, measured over hours and over years. CHAPTER 6: Talk How to get your messages across both clearly and persuasively. A Glossary of Offshore English What certain words are likely to mean in 'English' conversation in the world of international business. Final Quiz Test your understanding of the international arena using true examples. Further Reading Index Excerpted from Cross-Cultural Communication: The Essential Guide to International Business by John Mattock All rights reserved by the original copyright owners. Excerpts are provided for display purposes only and may not be reproduced, reprinted or distributed without the written permission of the publisher.

The authors	p. ix
Acknowledgements	p. xi
Introduction	p. 1
1 Culture: How to unlock your own knowledge of your partner's culture, and apply it as you prepare to do business	p. 5
2 Company: How to interpret your partner's company style and attitudes, and adjust your expectations to fit	p. 37
3 Character: How to look more deeply into your partner's motivations aspirations, and lay your plans accordingly	p. 71
4 Tactics: How to shape your style of negotiation to suit local conditions, while meeting your objectives	p. 93
5 Timing: How to establish the right rhythms in the business relationship, measured over hours and over years	p. 107
6 Talk: How to get your messages across both clearly and persuasively	p. 123
A glossary of Offshore English: What certain words are likely to mean in 'English' conversation in the world of international business	p. 147
Final quiz: Test your understanding of the international arena using true examples	p. 163
Further reading	p. 169
Index	p. 171

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