The international hospitality business : management and operations / Larry Yu.

ISBN:

9780789005595

Title:

Author:

Yu, Lawrence.

Personal Author:

Yu, Lawrence.

Publication Information:

New York : Haworth Press, 1999.

Physical Description:

404 p. : ill.

Subject Term:

Hospitality industry -- Management.

International business enterprises -- Management.

Format:

Books

Publication Date:

1999

Publication Information:

New York : Haworth Press, 1999.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.94068 YU	Book	1	Standard shelving location	Searching... Unknown

International Hospitality Business: Management and Operations will introduce hospitality managers to the most up-to-date developments in hospitality to prepare you for the rapidly changing world of international hospitality. This book is a compilation of the most current research in global operations. It examines new developments, new management concepts, and new corporate mergers. International Hospitality Business analyzes and discusses the complexity of the political, economic, financial, commercial, and cultural environment within which international business takes place to help you become a productive global manager.

Through International Hospitality Business, you will learn how an effective global hospitality manager must have a broad trans-disciplinary perspective that includes studies in politics, culture, and geography to better prepare for the complexity of international operations. Expand your knowledge of how to deal with the issues that confront hospitality firms and managers in international development and operations by: understanding the great demand for competent managers to oversee operations in foreign countries because of the explosive growth of the international hospitality industry exploring the complex issues faced by hospitality managers when they are assigned to work overseas gaining insight into international hospitality firms'policies regarding developmental strategy, organizational structure, marketing, finance, accounting, and human resource management recognizing the international hospitality industry as an integral part of the service import and export business to help students gain a better understanding of managerial roles

With The International Hospitality Business, you will examine world travel patterns, major hotel chains, and foodservice companies in different regions of the world to expand your knowledge and help you face the dynamic changing world of international hospitality. While this volume provides you with important, comprehensive knowledge that will help you manage the your overseas hospitality operations in a way that keeps the most important person in any business--the customer--contented.

Author Notes

Larry Yu, Ph.D. is an Associate Professor at the Department of Tourism and Hospitality Management in the School of Business and Public Management at The George Washington University.

Reviews (1)

Choice Review

This volume presumes a working knowledge of the "functional" hospitality industry. Rather than authoring another work analyzing hospitality industry components, Yu (George Washington Univ.) places the reader's hospitality knowledge into a global context on the premise that hospitality managers face uniquely complex issues and require a "broader transdisciplinary perspective" to work in an international setting. Lodging and food service are the two major industry components discussed. Major sections of the book provide an overview of the international hospitality industry and its geographic development, examine different cultural, political, and economic systems and how they relate to this industry, and discuss various managerial functions specific to the international hospitality environment, e.g., management of finances, human resources, marketing. Yu mirrors a recent trend to view various professional careers through a global lens; while in some cases this is merely a packaging device to present old ideas in a new context, the hospitality industry, with its global dimension, lends itself to this treatment. The author presents this dimension with clarity and insight, updating old assumptions and presenting new and developing trends. A worthwhile addition to any professional hospitality or tourism library, this book is also useful supplementary reading for undergraduate and graduate students in this field. S. A. Schulman; CUNY Kingsborough Community College

Preface	p. xiii
Acknowledgments	p. xv
Part I An Overview of the International Hospitality Industry	p. 1
Chapter 1. The Hospitality Industry As an International Business	p. 3
Learning Objectives	p. 3
Introduction	p. 3
International Business	p. 4
Shift Toward Service Industry	p. 5
The Hospitality Industry As a Service Export	p. 6
Service Industry Earnings	p. 8
International Travel and Hospitality	p. 8
Motivations for Global Expansion	p. 18
Summary	p. 21
Study Questions	p. 22
Case Study: Europ Disney Resort	p. 23
Chapter 2. The Geography of International Hospitality Development	p. 27
Learning Objectives	p. 27
Introduction	p. 27
Geographic Location and World Time	p. 28
Absolute Location and Relative Location	p. 30
World Regions	p. 31
World Regional Travel and Hospitality Patterns	p. 32
The Most Internationalized Hotel Companies	p. 36
Major International Food Service Companies	p. 42
Regional Expansion and Competition	p. 43
Summary	p. 48
Study Questions	p. 50
Case Study: McDonald's Global Expansion Formula	p. 51
Part II Differences in Cultural, Political, and Economic Systems	p. 55
Chapter 3. Cultural Environment	p. 57
Learning Objectives	p. 57
Introduction	p. 57
Defining Culture	p. 58
Cultural Values and Norms	p. 59
Cultural Values and Their Influence on Management	p. 60
Cross-Cultural Communications	p. 68
Cultural Generalization	p. 75
Learning Culture	p. 75
Summary	p. 76
Study Questions	p. 77
Case Study: Cultural Diversity at Nikko Hotels International	p. 78
Chapter 4. Political Systems	p. 83
Learning Objectives	p. 83
Introduction	p. 83
Differences in Political Systems	p. 84
International Relations Among National Governments	p. 89
National Tourism Policy	p. 91
Politics and Business Ethics	p. 96
Nationalism	p. 97
Political Risk Assessment	p. 99
Summary	p. 103
Study Questions	p. 104
Case Study: Sonesta International Hotels--Responding to a Crisis	p. 106
Chapter 5. Economic Systems	p. 111
Learning Objectives	p. 111
Introduction	p. 111
Different Economic Systems	p. 112
Level of Economic Development	p. 117
Useful Economic Data	p. 119
Assessing Economic Risk	p. 121
Economic Dimension of Tourism and Hospitality	p. 122
Economic Policies on Hospitality Development	p. 126
Summary	p. 126
Study Questions	p. 128
Case Study: The Change of Government Policy on Expatriate Hotel Managers in Indonesia	p. 129
Part III Organizational Structures and Development Strategies	p. 133
Chapter 6. Market Entry Choice and Organizational Development	p. 135
Learning Objectives	p. 135
Introduction	p. 136
Market Entry Choices	p. 136
Hospitality Organizational Structures	p. 152
Summary	p. 155
Study Questions	p. 156
Case Study: Franchising--A Market Entry Choice Used by Choice Hotels International in the Early 1990s	p. 157
Chapter 7. Hotel Development and Design	p. 161
Learning Objectives	p. 161
Introduction	p. 161
Hotel Development Plan	p. 162
Infrastructure Development	p. 165
Hotel Design	p. 170
Hotel Construction	p. 172
The Trend of Ecoresort Development	p. 178
Summary	p. 181
Study Questions	p. 182
Case Study: Ecoresorts--Dollars, Sense, and Environment	p. 184
Part IV Hospitality Management Functions	p. 191
Chapter 8. Legal Environment	p. 193
Learning Objectives	p. 193
Introduction	p. 193
Major Legal Systems	p. 194
International Laws and Organizations	p. 201
Case Study: The Use of the Conrad Hilton Name	p. 204
International Dispute Resolution	p. 209
Summary	p. 210
Study Questions	p. 211
Case Study: Raymond Dayan v. McDonald's Corporation	p. 212
Chapter 9. Financial Management	p. 215
Learning Objectives	p. 215
Introduction	p. 215
The Foreign Exchange Market	p. 216
Other Foreign Exchange Contracts	p. 218
Currency Convertibility	p. 221
Foreign Exchange Restrictions by Government	p. 221
International Financial Markets	p. 223
Foreign Exchange Exposures	p. 227
Managing Foreign Exchange Risk	p. 230
Capital Budgeting	p. 231
Summary	p. 236
Study Questions	p. 237
Case Study: The Impact of Rupiah Devaluation on International Hotel Operations in Indonesia	p. 238
Chapter 10. International Accounting and Taxation	p. 243
Learning Objectives	p. 243
Introduction	p. 243
International Accounting	p. 244
General Accounting Models	p. 245
Harmonization of Accounting Standards	p. 248
Accounting for Foreign Currency Transactions	p. 249
Determination of Appropriate Translation Method	p. 254
International Taxation	p. 255
Territorial Principle Versus Worldwide Principle	p. 255
Types of Taxes	p. 256
Relief for Tax Liabilities	p. 257
U.S. Laws on International Taxation	p. 259
International Tax Planning	p. 261
Summary	p. 261
Study Questions	p. 263
Case Study: Can You Judge Your Operation from the Book?	p. 264
Chapter 11. Human Resource Management	p. 269
Learning Objectives	p. 269
Introduction	p. 269
Cultural Orientations	p. 270
Recruitment	p. 272
Selection	p. 276
Training	p. 278
Motivation	p. 281
Performance Appraisal	p. 283
Expatriate Manager Compensation	p. 285
Employee Pay	p. 288
Management and Labor Unions	p. 290
Employment Termination	p. 291
Summary	p. 291
Study Questions	p. 293
Case Study: In Moscow, Business Begins with Basic Training	p. 294
Chapter 12. International Hospitality Marketing	p. 299
Learning Objectives	p. 299
Introduction	p. 299
Strategic Marketing Planning	p. 300
International Management Information System	p. 301
The Hospitality Marketing Mix	p. 301
Distribution Strategy	p. 303
Communication Strategy	p. 307
Pricing Strategy	p. 314
Summary	p. 317
Study Questions	p. 318
Case Study: Marketing Plan for Developing Courtyard by Marriott in China	p. 319
Chapter 13. Religion and Food Service Management	p. 325
Learning Objectives	p. 325
Introduction	p. 325
Religious Influence on Diet	p. 326
Regional Cuisine at Hotel Restaurants	p. 334
Types of Food Service	p. 335
Product Sourcing	p. 337
Menu Modification	p. 338
Other Development and Operational Aspects	p. 339
Service and Dining Etiquette	p. 340
Summary	p. 342
Study Questions	p. 343
Case Study: U.S. Food Service Companies in Canada	p. 344
Part V Future Development and Career Opportunities	p. 351
Chapter 14. Prospects and Opportunities	p. 353
Learning Objectives	p. 353
Introduction	p. 353
World Tourism in the Twenty-First Century	p. 354
Forces Shaping the Hotel Industry's Future	p. 356
Food Service Expansion	p. 362
The Global Hospitality Manager	p. 364
Going International	p. 366
Summary	p. 366
Study Questions	p. 369
Case Study: Middle East Momentum	p. 370
Notes	p. 375
Index	p. 393

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