front cover; front page; front matter; copyright; table of contents; front matter intro; Part 1: Servant-leadership: in a nutshell; 1 A universal given; 2 From a power to a service model; 3 Culture clashes; 4 Core qualities; Part 2: Servant-leadership in the intercultural practice; 5 Dilemma 1: Leading versus serving; 6 Dilemma 2: Rules versus exceptions; 7 Dilemma 3: Parts versus the whole; 8 Dilemma 4: Control versus passion; 9 Dilemma 5: Specific versus diffuse; 10 Dilemma 6: Short term versus long term; 11 Dilemma 7: Push versus pull.

Part 3: Getting started with servant-leadership: a systematic approach12 Can we measure integrity?; 13 Benchmarking servant-leadership; appendix; index; Untitled.