Dealing with difficult people / Christina Osborne.

Bite-sized chunks of information equip managers with the skills to meet new challenges, improve efficiency and be successful. Dealing with Difficult People offers practical solutions for solving disagreements between colleagues, supervisors and customers.

Author Notes

Christina Osborne is Chief Executive of the human resources consultancy Business Solutions, and a Fellow of the Chartered Institute of Personnel and Development and the Chartered Institute of Directors. She is also author of the successful DK Essential Managers: Appraising Staff and Essential Managers: Dealing with Difficult People. Christina lives in West Byfleet, Surrey.

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Author Notes