by
El-Meligi, A. Moneim, 1923-
Call Number
658
Publication Date
2012
Summary
In the modern economic paradigm characterized by a multitude of business management theories aimed at maximizing profits, there is a danger of formalizing management techniques to the extent of dehumanizing individuals or reducing them to humanoids. This book deals with familiar concepts in the management literature, but always in light of the model of the human person. It sheds light on organizing processes in individuals, small groups, and organizations and other large social systems by covering empirical research on three central topics -- modes of influence, intrapersonal communication, and change -- through which the social context is constantly shifting.
Format:
Electronic Resources
Relevance:
54896.5000
by
Evenson, Renee.
Call Number
658.3 EVE
Publication Date
2011
Summary
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting ò Time management ò Team development ò Conflict resolution ò Providi
Format:
Electronic Resources
Relevance:
46127.2891
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by
Rigolosi, Elaine La Monica, 1944-
Call Number
362.173068 23
Publication Date
2013
Summary
Time-tested leadership and management strategies based on experiential learning activities are at the foundation of this text for undergraduate and graduate students in nursing and health care leadership or management courses. It is grounded in theories and concepts applied to the health care environment from business, organizational psychology, health care law, and educational administration fields. The text encompasses theories of effective communication, problem analysis, conflict resolution, and time management challenges. This new edition includes three new chapters that cover current the.
Format:
Electronic Resources
Relevance:
46122.4063
by
Gifford, Jonathan (Industrial sociologist)
Call Number
658.4092 22
Publication Date
2010
Format:
Electronic Resources
Relevance:
44825.5156
by
TV Choice (Firm),
Call Number
XX(293347.1)
Publication Date
2016 2012
Summary
Manufacturing company Blakeway calls in a consultant to take a look at the way the company is structured. Does the structure help - or hinder - their business? The company is hierarchical - but is this necessarily a bad thing? What do the workers think? Is the company losing out because workers aren't encouraged to contribute? The consultant delivers her verdict - but will the company's boss take action?
Format:
Electronic Resources
Relevance:
2.2012
by
Corner, Ian.
Call Number
650.1 23
Publication Date
2011
Summary
Not since the One Minute Manager has there been a speedier, more relevant read for leaders at all levels. This book presents the 20 critical leadership disciplines contemporary leaders must consistently demonstrate to be outstanding and to influence the direction and success of those willing to follow. In less than 100 pages Profiling Leadership Discipline brings the 20 disciplines to life using models, simple examples and behavioural descriptors. Moving logically from one section to another, the book prompts leaders to challenge their ability to enable themselves and others to realise pote.
Format:
Electronic Resources
Relevance:
2.1655
by
Bird, Frederick B. (Frederick Bruce), 1938-
Call Number
658.0480971 22
Publication Date
2011
Summary
The voluntary sector is made up primarily of not-for-profit and non-governmental organizations that engage with social issues. Voices from the Voluntary Sector contains reasoned reflections by practitioners on some of the significant challenges faced by today's not-for-profit organizations in Canada. Broad in scope, these essays present a rich, multi-dimensional set of vignettes that as a whole express the vitality and humanity of the voluntary sector in Canada. The contributors discuss organizational and managerial challenges, social entrepreneurship, and how to foster effective global movements. The essays include a reflection on the ways that young people can find the courage to become leaders, an exploration of the absence of First Nations peoples within voluntary sector organizations, and a consideration how parental incarceration affects the life prospects of children. Voices from the Voluntary Sector is a valuable resource that addresses a wide range of concerns related to the responsiveness, character, and leadership of third sector organizations.
Format:
Electronic Resources
Relevance:
2.1100
by
Cole, Kris, author.
Call Number
658.302 COL
Publication Date
2011
Summary
This guide cuts through the mire and mystery of how to effectively manage a workplace. It's filled with practical, easy-to-implement ideas, tips, and explanations on how to manage yourself and others with professionalism, reliability and style.
Format:
Books
Relevance:
1.1004
by
Van Zwanenberg, Zöe.
Call Number
361.30684 22
Publication Date
2010
Format:
Electronic Resources
Relevance:
0.9436
by
Mobley, William H.
Call Number
658.4092 22
Publication Date
2011
Summary
Annotation The urgency of a deeper understanding of the nature and development of leaders who can be effective across multiple contexts and national boundaries has never been more apparent. "The Advances in Global Leadership Series" seeks to contribute to this understanding by presenting original papers by academics, practitioners and consultants actively engaged in global leadership from multiple perspectives.
Format:
Electronic Resources
Relevance:
0.9348
by
Gifford, Jonathan (Industrial sociologist)
Call Number
658.4092 23
Publication Date
2013
Format:
Electronic Resources
Relevance:
0.9332
by
Miller, Peter, 1955-, author.
Call Number
658.4092 MIL
Publication Date
2011
Summary
Leadership research demonstrates that there are serious shortcomings in the quality and competence of leaders in our organizations. The recent global financial crisis has also reminded us that, if our society and economies are to move forward sustainably, we must have the right kind of leaders and the right kind of leadership throughout our organizations. The Leader in You: Developing Your Leadership Potential has been framed to be useful to all individuals who are currently in leadership roles, from chief executives to frontline managers, and for those who wish to step up to a leadership role. Organizations can also utilize this book to assist their leaders to increase their leadership potential or to complement leadership development programs.
Format:
Books
Relevance:
0.8515
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