by
Evenson, Renee.
Call Number
658.3 EVE
Publication Date
2011
Summary
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting ò Time management ò Team development ò Conflict resolution ò Providi
Format:
Electronic Resources
Relevance:
46127.2891
by
Barner, Robert (Robert W.)
Call Number
658.4092 22
Publication Date
2006
Format:
Electronic Resources
Relevance:
877.7319
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by
Fulmer, Robert M.
Call Number
658.4092 22
Publication Date
2008
Summary
"The Leadership Advantage provides an in-depth, behind-the-scenes analysis of leadership development strategies, practices, and measures at Caterpillar, Cisco Systems, PepsiCo, PricewaterhouseCoopers, and Washington Group International." "Packed with illuminating case studies and eye-opening best practices, this book will help your organization achieve exceptional results using the single most powerful tool at your disposal: developing your high-potential people into tomorrow's leaders."--Jacket.
Format:
Electronic Resources
Relevance:
0.0635
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