Introduction / Jason A. Wolf, Heather Hanson, Mark J. Moir -- Demystifying and improving organizational culture in health-care / Karen L. Pellegrin, Hal S. Currey -- The organization's mission statement : give up hope or resuscitate? : a search for evidence-based recommendations / Sebastian Desmidt, Anita A. Prinzie -- Enhancing the cultural competency of health-care organizations / Robert Weech-Maldonado, Mona Al-Amin, Robyn Y. Nishimi, Fatema Salam -- The role of mission, organizational culture, and cultural competency in furthering the development of health-care organizations : a commentary / Margarete Arndt, Barbara Bigelow -- Employee engagement : a prescription for organizational transformation / Barry Halm -- The relationship between the survey-guided assessment of culture within specific nursing work groups and readiness for change / Corinne Haviley -- Achieving organizational change in health-care through people and culture / Jim Goes -- The four C's of leadership development / Cynthia Roberts, Carolyn Roper -- Leadership and organization development in health-care : lessons from the Cleveland clinic / Margaret M. Hopkins, Deborah A. ONeil, Kathleen FitzSimons, Philip L. Bailin, James K. Stoller -- The evolving leadership development agenda in health-care : a commentary / Andrew N. Garman, Christy Lemak -- Addressing dysfunctional relations among health-care teams : improving team cooperation through applied organizational theories / Sujin K. Horwitz, Irwin B. Horwitz, Neal R. Barshes -- Characteristics of positive working relationships between nursing and support service employees / Debra E. Orr -- The impact of supervisor-subordinate relationships upon nurses' ability to solve workplace problems : implications for their commitment to the organisation / Yvonne Brunetto, Rodney Farr-Wharton, Kate Shacklock -- Systems approach to address incivility and disruptive behaviors in health-care organizations / Elizabeth Holloway, Mitchell Kusy -- Condition critical : intervening in health-care teams and working relationships : a commentary / Victoria A. Parker -- IT and organization : a delicate partnership / Stefano Calciolari -- Technological iatrogenesis : the manifestation of inadequate organizational planning and the integration of health information technology / Patrick Albert Palmieri, Lori T. Peterson, Luciano Bedoya Corazzo -- Hit management research and the tip of the iceberg : setting a research agenda : a commentary / Eric W. Ford, Nir Menachemi -- E pluribus unum : using group model building with many interdependent organizations to create integrated health-care networks / Angèle Pieters, Henk Akkermans, Arie Franx -- Health-care organizations as 'patients' : transforming the fundamental OD paradigm / Irwin M. Rubin -- Sustaining high performance : dynamic balancing in an otherwise unbalanced system / Jason A. Wolf -- Learning to think systemically about health-care systems : a commentary / Jonathan King -- Concluding remarks / Jason A. Wolf, Heath Hanson, Mark J. Moir.