by
ClickView (Firm)
Call Number
XX(302686.1)
Summary
Almost all managers will face the issue of dealing with staff whose personal problems are affecting their work and they need the know-how and sensitivity to address such situations. This course introduces counselling techniques and active listening for managers. Chapter 1: Setting the Scene for Counselling. Includes setting the scene for counselling, setting up the meeting in advance, and how to provide a private, unhurried and confidential experience. Chapter 2: A Counselling Meeting. Learn how to encourage them to talk through their problems, the importance of not imposing solutions, and the need to set a review date. Chapter 3: Active Listening. The key elements covered include maintaining attention, the use of positive body language, how to use reflective listening techniques, and how to summarise.
Format:
Other
Relevance:
85043.7500
by
ClickView (Firm)
Call Number
XX(302562.1)
Summary
Management styles are characteristic ways of making decisions and relating to subordinates. The predominant management styles are commonly defined as autocratic, persuasive, consultative, participative and laissez faire. While leaders often exhibit a preference for a particular style of management, it is argued the different styles of leadership should be employed dependent upon the culture of the business, the nature of the task, and the nature of the workforce. Effective management will ensure that the objectives of an organisation are met. This informative programme examines the five management styles, their characteristics, advantages and disadvantages and application to various management situations.
Format:
Other
Relevance:
85043.7500
View Other Search Results
by
ClickView (Firm)
Call Number
XX(302700.1)
Summary
A selection interview is a bit like detective work. Suspects must be eliminated until the right person is found. Making the right choice means knowing the budget was spent well, a valuable asset has been acquired and that colleagues will be motivated by the new team member. However, some get the costly decision wrong by making common mistakes. Chapter 1: Listening to the Candidate. When interviewing a candidate ensure you put them at ease and encourage them to talk. Chapter 2: Probing in Interviews. When probing in interviews make sure you keep control, and don't be afraid to ask the awkward questions.
Format:
Other
Relevance:
85043.7500
by
ClickView (Firm)
Call Number
XX(304739.1)
Summary
How to keep your meetings structured, efficient and to the point.
Format:
Other
Relevance:
77635.7500
by
ClickView (Firm)
Call Number
XX(304737.1)
Summary
Getting the best from people by recognising strengths and weaknesses and giving good, honest feedback.
Format:
Other
Relevance:
77635.7422
by
ClickView (Firm)
Call Number
XX(304753.1)
Summary
A look at various types of stakeholders and how to manage them.
Format:
Other
Relevance:
77635.7422
by
ClickView (Firm)
Call Number
XX(304718.1)
Summary
Training, coaching and setting a good example are key components of delegation. Learn more with this video.
Format:
Other
Relevance:
77635.7422
by
ClickView (Firm)
Call Number
XX(304721.1)
Summary
Inclusivity is all about ensuring employees have the same opportunities and environment in which to excel.
Format:
Other
Relevance:
77635.7422
by
ClickView (Firm)
Call Number
XX(304727.1)
Summary
There are various levels of listening and understanding those will help you as a communicator.
Format:
Other
Relevance:
77635.7422
by
ClickView (Firm)
Call Number
XX(302613.1)
Summary
The way we respond in emergencies can be the difference between a set-back and a crisis. This programme will help your delegates to put a plan in place for when things go wrong. Chapter 1: Act Swiftly. Act swiftly and take responsibility to stop a crisis escalating out of control. Chapter 2: Communicate Fully. Hiding information in a crisis usually makes it worse!
Format:
Other
Relevance:
77635.7188
by
ClickView (Firm)
Call Number
XX(302615.1)
Summary
The inability to project manage often lets businesses down and makes the successful completion of challenges virtually impossible. In this excellent programme we examine the most effective project management techniques including top down flowcharting, emotional intelligence, dysfunctional patterns and the risk of a lack of planning and management. The most effective way to set out project goals are explained along with strategies to keep the process on track and finalised on time. This programme is an excellent resource for all members and managers of project teams.
Format:
Other
Relevance:
77635.7109
by
ClickView (Firm)
Call Number
XX(302554.1)
Summary
Workplaces are fast-paced, challenging and diverse environments that can create conflict and misunderstanding. Successful resolution of problems with colleagues is a vital aspect of good management. This fly-on-the-wall style dramatisation takes viewers through ways to deal with: unreasonable demands placed upon them; individuals who aren't team players; speaking without thinking; and dealing with poor job performance. While an ideal solution isn't always possible, when handled in the right way, they can be negotiated. A perfect resource for managers, staff and anyone interested improving communication skills in the workplace.
Format:
Other
Relevance:
77635.7031
Limit Search Results
Narrowed by: