Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi.
ISBN:
9781259010651
Title:
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi.
Author:
Fitzsimmons, James A., author.
Personal Author:
Edition:
Eighth edition; International edition
Physical Description:
xviii, 524 pages : illustrations ; 28 cm.
Series:
The McGraw-Hill/Irwin series operations and decision sciences
Contents:
Part 1. Understanding services -- part 2. Designing the service enterprise -- part 3. Managing service operations -- part 4. Quantitative models for service management.
Format:
Books
Publication Date:
2014
Publication Information:
New York
McGraw-Hill,
2014.
©2014.