by
Fineman, Stephen.
Call Number
158.7 22
Publication Date
2003
Summary
Getting to the heart of what binds and breaks organizations: emotion, Stephen Fineman explores beyond the surface of work to the rich emotional life bubbling underneath, showing what employees and managers constantly deal with but are often ill-equipped to do so.
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Electronic Resources
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1.3449
by
Liang, Thow Yick.
Call Number
658 22
Publication Date
2004
Summary
Organizing Around Intelligence introduces a new mindset andawareness in leading and managing human organizations. This paradigmshift is vital as humankind enters the intelligence era (the knowledgeeconomy). Individual human beings are becoming better informed andeducated. They carry knowledge structures of very highquality. Consequently, their interaction dynamic is different and theyhave to be managed differently. The intelligent organization theorydiscussed in this book emphasizes the significance of focusing on thehuman thinking system and the orgmind as the primary strategy. Theapproach is.
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Electronic Resources
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0.7600
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by
Iterson, Ad van, 1952-
Call Number
302.35 22
Publication Date
2002
Summary
This book brings a major new resource to organization studies: the work of Norbert Elias. By applying his ideas in a critical but sympathetic way, the authors provide a new perspective on the never-ending stream of management fads and fashions. Standing back and taking a more detached perspective, inspired by the work of Norbert Elias (1897-1990), it becomes clear that many 'new' types of organizations are often variations on an old theme. Elias gives us considerable purchase on current debates through his emphasis on long-term historical perspectives, his highlighting of issues of power, emoti.
Format:
Electronic Resources
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0.0598
by
Bacon, Terry R.
Call Number
658 22
Publication Date
2003
Summary
Annotation Winning Behavior gives companies a new way to increase business: by "outbehaving" rivals so that customers see a positive behavioral difference at every customer touchpoint-from product development and branding to bids and proposals, service, and much more. It is this company-wide Behavioral Differentiation that breeds lasting customer loyalty by allowing any company to distinguish itself from competitors in a tough, crowded market. Winning Behavior will prove to be a landmark book in the literature on customer service and customer relationship management: there has never been a book on Behavioral Differentiation before, but readers will see its potential in the results of the blue-ribbon organizations that practice it. Packed with eye-opening case histories and examples:Ritz-CarltonHarley-DavidsonEnterprise Rent-a-CarWal-MartFeatures exclusive interviews with high-profile executives including:George Zimmer (Men's Wearhouse)Hans-Olof Olssen (Volvo)Piers Marmion (Heidrick & Struggles) and others.
Format:
Electronic Resources
Relevance:
0.0566
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