Hospitality management and organisational behaviour / Laurie J. Mullins.

ISBN:

9780582432253

Title:

Author:

Mullins, Laurie J.

Personal Author:

Mullins, Laurie J.

Edition:

4th ed.

Publication Information:

Harlow : Longman, 2001.

Physical Description:

x, 503 p. : ill. ; 25 cm.

General Note:

Previous ed. published as: Managing people in the hospitality industry. 1998.

Subject Term:

Hospitality industry -- Personnel management.

Organizational behaviour

Added Author:

Mullins, Laurie J. Managing people in the hospitality industry.

Format:

Books

Publication Date:

2001

Publication Information:

Harlow : Longman, 2001.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.94068 MUL	Week loan	2	Standard shelving location	Searching... Unknown

An useful text for HND and first year Hospitality Management degree students, this title uses contemporary material and case studies to indicate ways in which performance may be improved through better use of human resources.

Introduction

Setting the Scene

ature of the Hospitality Industry

Working with People

The Nature of Managerial Work

Managerial Style and Behaviour

Organisational Processes and Structure

Motivation, Job Satisfaction and Work Performance

Group Behaviour and Performance

Managerial Leadership

The Personnel/HRM Function

The Execution of Work

Improving Organisational Performance

Available:*

Bound With These Titles

On Order

Summary

Summary

Table of Contents