Operational leadership [electronic resource] / Andrew Spanyi.

ISBN:

9781606491133

Title:

Author:

Spanyi, Andrew.

Personal Author:

Spanyi, Andrew.

Edition:

1st ed.

Publication Information:

New York, N.Y. : Business Expert Press, 2010.

Physical Description:

1 online resource (x, 95 pages).

Series:

Strategic management collection,

General Note:

Title from PDF title page (viewed Aug. 31, 2010).

Contents:

Preface -- 1. Introduction -- 2. Principles, practices, and pitfalls -- 3. A compelling case for change -- 4. Leading operational improvement -- 5. Sustaining improvements -- 6. The future -- Notes -- References -- Index.

Local Note:

eBooks on EBSCOhost

Subject Term:

Management.

Organizational change -- Management.

Added Corporate Author:

Business Expert Press.

Format:

Electronic Resources

Electronic Access:

Click here to view

Publication Date:

2010

Publication Information:

New York, N.Y. : Business Expert Press, 2010.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
658 22	1:E-BOOK	1	1:ONLINE	Searching... Unknown

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Summary

Customers are increasingly demanding higher levels of speed and quality, yet leaders often focus mainly on reducing the costs of operations. This book outlines the needed evolution in leadership attitudes and behaviors in the key operational areas such as new product development, sales, operations, customer service, human resources, finance, and information technology.