by
Spanyi, Andrew.
Call Number
658 22
Publication Date
2010
Summary
Operational Leadership examines the comprehensive combination of leadership and management behaviors needed to fundamentally improve how businesses get products and/or services developed, sold, delivered, and serviced. It is written for executives and graduate students and includes examples of both success and failure in improving operations, in the belief that while people are motivated by success stories, they often learn as much, or more, from the mistakes that others have made. This book integrates and extends key concepts in the literature on leadership and process management and applies them to the improvement of operational performance. The importance of viewing operations in the context of a company's key capabilities, or end-to-end processes, is emphasized where collaboration across traditional organizational boundaries is essential. It is proposed that performance-oriented organizations will come to recognize the need to appoint key senior executives as change agents, aligned with the company's core capabilities, to continuously improve and manage operational performance.
Format:
Electronic Resources
Relevance:
3.3205
by
Brynteson, Richard.
Call Number
658.4063 22
Publication Date
2010
Format:
Electronic Resources
Relevance:
1.3594
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by
Axelrod, Richard H., 1943-
Call Number
658.406 22
Publication Date
2010
Summary
Building engagement is crucial for every organization. But the traditional top-down coercive change management paradigm--in which leaders "light a fire" under employees--actually discourages engagement. Richard Axelrod offers a better way. After debunking six common change management myths, he offers a proven, practical strategy for getting everyone--not just select committees or working groups--enthusiastically committed to organizational transformation. This revised edition features new interviews--everyone from the vice president of global citizenship at Cirque du Soleil to a Best Buy clerk.
Format:
Electronic Resources
Relevance:
1.2975
by
Whittle, Sue.
Call Number
658.46 22
Publication Date
2009
Summary
The publication of this book coincides with a increasing recognition that the challenges facing society and organisations are not amenable to "quick fixes". The approaches to consultancy which underpin the cases presented here are particularly relevant in this new context. The contributors are graduates of AOC [The Tavistock Institute Masters Programme in Advanced Organisational Change and Consulting] and their associates; and the work they describe here is a testament to the quality of that programme and the learning that participants get from it.
Format:
Electronic Resources
Relevance:
0.9611
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