by
Liang, Thow Yick.
Call Number
338 22
Publication Date
2009
Format:
Electronic Resources
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0.7887
by
Liang, Thow Yick.
Call Number
658 22
Publication Date
2004
Summary
Organizing Around Intelligence introduces a new mindset andawareness in leading and managing human organizations. This paradigmshift is vital as humankind enters the intelligence era (the knowledgeeconomy). Individual human beings are becoming better informed andeducated. They carry knowledge structures of very highquality. Consequently, their interaction dynamic is different and theyhave to be managed differently. The intelligent organization theorydiscussed in this book emphasizes the significance of focusing on thehuman thinking system and the orgmind as the primary strategy. Theapproach is.
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Electronic Resources
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by
Bacon, Terry R.
Call Number
658 22
Publication Date
2003
Summary
Annotation Winning Behavior gives companies a new way to increase business: by "outbehaving" rivals so that customers see a positive behavioral difference at every customer touchpoint-from product development and branding to bids and proposals, service, and much more. It is this company-wide Behavioral Differentiation that breeds lasting customer loyalty by allowing any company to distinguish itself from competitors in a tough, crowded market. Winning Behavior will prove to be a landmark book in the literature on customer service and customer relationship management: there has never been a book on Behavioral Differentiation before, but readers will see its potential in the results of the blue-ribbon organizations that practice it. Packed with eye-opening case histories and examples:Ritz-CarltonHarley-DavidsonEnterprise Rent-a-CarWal-MartFeatures exclusive interviews with high-profile executives including:George Zimmer (Men's Wearhouse)Hans-Olof Olssen (Volvo)Piers Marmion (Heidrick & Struggles) and others.
Format:
Electronic Resources
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