by
Tesone, D. V. (Dana V.)
Call Number
647.940683 TES
Publication Date
2008
Summary
Handbook of Hospitality Human Resources Management is an authoritative resource comprising an edited collection of papers, which review and discuss this crucial aspect of hospitality, whilst illustrating how theories and concepts can be applied to the hospitality industry. Written by internationally recognized practitioners and academics, this book provides thorough reviews and discussions.The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.* Issues related to the acquisition of human capital* Retenti
Format:
Books
Relevance:
60134.4883
by
Van Der Wagen, Merilynn Van Der.
Call Number
658.812
Publication Date
2012
Summary
Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer's toolkit. Concepts such as: emotional intelligence behaviour modification role modelling dimensions of procedure and conviviality expectancy theory socio-cultural concepts of (service) community customer service as dynamic 'object' in activity theory Zen
Format:
Electronic Resources
Relevance:
0.7995
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by
Bodelón González, Encarna, editor of compilation.
Call Number
305.42 23
Publication Date
2013
Format:
Electronic Resources
Relevance:
0.5313
by
Bodelón González, Encarna, editor of compilation.
Call Number
305.42 23
Publication Date
2013
Format:
Electronic Resources
Relevance:
0.5313
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