The etiquette edge : the unspoken rules for business success / Beverly Y. Langford.
ISBN:
9780814428924
9781281126856
Title:
The etiquette edge : the unspoken rules for business success / Beverly Y. Langford.
Author:
Langford, Beverly Y., 1942-
Personal Author:
Publication Information:
New York : AMACOM, American Management Association, ©2005.
Physical Description:
1 online resource (xiii, 192 pages)
Contents:
Title; Copyright; Contents; Acknowledgments; Introduction: The Case for Courtesy; The Value of Courtesy to Your Career; Who Can Use This Book?; How to Get the Most from This Book; Test Your Courtesy Quotient (CQ); Part 1: Everyday Courtesy as a Credibility Builder; Chapter 1: Twenty-First Century Manners: Can Courtesy Survive in the Brave New World?; The High Cost of Incivility; Taking Personal Responsibility; What's In It for You?; The Constantly Changing Rules; The Bottom Line; Action Plan; Chapter 2: Credibility: Creating It and Keeping It; Mastering the Art of Straight Talk
The Bottom LineAction Plan; Chapter 3: Develop Your Gratitude Attitude: Say "Thank You" and Mean It; When in Doubt; The Bottom Line; Action Plan; Chapter 4: I See What You're Saying: Are Your Unspoken Messages Telling on You?; What Exactly Is Nonverbal Communication?; The Power of Nonverbal Communication; Interpreting Nonverbal Communication; Courtesy Is as Courtesy Does; Synchronize Your Body Language; Common Body Language and Its Meaning; The Bottom Line; Action Plan; Chapter 5: What the %#*!& Is Going On Here? Should We Put a Leash on Our Language?; Obscenity Goes Mainstream
The Professional Cost of CursingIs Vulgarity a First Amendment Right?; The Bottom Line; Action Plan; Chapter 6: Tell Me Less: Some Things Are Better Left Unsaid; Rebuilding the Barriers at Work; Balancing Openness and Privacy; When You Are the Recipient of Unwanted Information; What You Don't Say Tells a Lot; The Bottom Line; Action Plan; Chapter 7: Praiseworthy Praise: Giving Compliments that Count; The Power of Praise; Giving Praise; Praise as Feedback; Accepting Praise; The Bottom Line; Action Plan; Chapter 8: What Did You Say? Developing Your Ability to Listen; Listen for Success
The Bottom LineAction Plan; Chapter 9: Convenience or Curse? Is It Time for a Cell Phone Reality Check?; Keep the Technology in Perspective; The Bottom Line; Action Plan; Chapter 10: Travel Courtesy: Don't Leave Home Without It; Keeping the Skies Friendly; Once You Land: Courtesy at Home or Abroad; The Bottom Line; Action Plan; Part 2: Best Behaviors at Work: Interacting with Bosses and Peers; Chapter 11: Terror on Both Sides of the Desk: Relieving Interview Stress; Guidelines for the Interviewee; Guidelines for the Interviewer; On Either Side of the Desk; The Bottom Line; Action Plan
Chapter 12: The New Job: Getting Started on the Right FootPlan for Success in a New Position; The Bottom Line; Action Plan; Chapter 13: Office Space: Make Working Together More Enjoyable and Productive; Be a Considerate Colleague; A Team Approach to a Harmonious Workplace; The Bottom Line; Action Plan; Chapter 14: E-Mail: Think Before You Send; E-Mail Can Be Tricky Business; Leverage the Advantages of E-Mail; The Bottom Line; Action Plan; Chapter 15: Using the Telephone Productively: Conversations, Teleconferencing, and Voice Mail Messaging; Telephone Basics
Local Note:
eBooks on EBSCOhost
Format:
Electronic Resources
Electronic Access:
Click here to view
Publication Date:
2005
Publication Information:
New York : AMACOM, American Management Association, ©2005.