Resonating with a team experience -- Defining teams and team effectiveness -- Understanding how teams develop -- The 6 habits of highly effective teams -- Habit #1 : strengthening emotional capacity to build team relationships -- Habit #2 : expanding team self-awareness -- Habit #3 : practicing empathy and respectfulness -- Habit #4 : establishing and regulating team norms -- Habit #5 : thinking laterally -- Habit #6 : entrusting team members with appropriate roles.